virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.
virtualQ’s Intelligent Waiting-loop Management combines the best of machine learning and data science technologies: our patented Intelligent Waiting-loop and Call-back Service (virtual Queue) does away with the wait in service hotlines. A virtual assistant takes the caller’s place and notifies them when it’s their turn. This spares customers annoying waits and evens out the peaks throughout the course of a day. Using Intelligent, Workload-based Appointment Management (virtualQ Appointment), you can also offer individual consultation slots to your customers for less urgent, more consultation-intensive topics, thereby filling idle periods.
As a pioneer in the service sector, the product portfolio of virtualQ encompasses modern, data-based Voice Intelligence (AI) to provide your customers with innovative and reliable service. Intelligent algorithms and voice automation technology categorise customers according to the help they need, ensuring that a more streamlined service is waiting for them. It also allows customers to change their personal information without involving call agents. Furthermore, virtualQ Voice Intelligence (AI) can answer recurring customer queries over the phone automatically and spare your customers a tedious hunt through your FAQs. This allows you to create a positive customer experience and minimize the number of consultations.
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Company Details
- Employees
- 30
- Founded
- -
- Address
- Prinzessinnenstraße 19, Berlin,10969,germany
- Phone
- +49 (0)176 5683 8890
- in****@****ualq.io
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- virtualq.io
- Keywords
- queue management, customer service excellence, voice automation, callback and appointment, peakmanagement, service center optimization, sales and service, customer satisfaction, voice FAQ, service technology, service center innovation, service, callback, appointment, kontaktmanagement, prozessoptimierung.
- HQ
- Berlin
Virtualq Questions
Virtualq's helpline number is +49 (0)176 5683 8890
Virtualq's website is virtualq.io
Virtualq's LinkedIn profile is https://de.linkedin.com/company/virtualq
Virtualq has
30 employees.
View email and phone details for 30
employees at Virtualq.
Virtualq's industry is
Software Development
Virtualq's top competitors are
Sweap,
Contracthero | Digital Contract Management,
Customer Service & Call Center Verband Deutschland E. V. (Ccv),
Cxlever,
Contentradar,
Complero,
Conversional,
Virtual-Q,
Serviceocean Ag,
Instaffo.
Virtualq's support email address is info@virtualq.io
Virtualq's categories are Software Development
Virtualq's founding year is 2014
