VoxEQ

VoxEQ is a voice intelligence solution that recognizes key demographics of each caller in seconds. By unlocking the unique bio-signals hidden in the human voice, VoxEQ helps contact centers better detect fraudulent activity, route calls more effectively, and elevate customer conversations from the first hello. VoxEQ layers on top of existing telephony stacks to enhance the effectiveness of existing voice, IVR, and predictive call routing systems–no rip and replace required. VoxEQ is the only voice intelligence solution on the market that goes beyond basic intent and sentiment analysis to uncover demographics like age, birth sex or height to authenticate callers and enrich segmentation. Unlike tools that rely on voiceprint enrollment or shared databases, VoxEQ integrates with leading contact center solutions, offering a fast, flexible, and privacy-first way to authenticate and personalize customer interactions without storing sensitive data. Additionally, VoxEQ provides measurable business outcomes for information security and customer experience teams simultaneously. Enterprises can proactively combat the surge in fraud by closing the gaps left by other voiceprint tools. At the same time, VoxEQ creates more empathetic customer experiences through agent-caller matching that’s based on real human traits. The result? Greater fraud prevention and greater trust from account holders.