VOYCE

VOYCE Contact Center is a comprehensive software designed to optimize your call center operations and enhance customer experience. With its WebRTC interface and detailed profile authorization, you can efficiently manage agent, campaign, and pool projects. Moreover, its interactive IVR feature allows you to improve customer interactions with various functionalities such as artificial intelligence integration, Credit Card payment, Surveys, SMS, Speech-to-Text (STT), Text-to-Speech (TTS), Http Request, Variables, and Attributes. The Automatic Dialing feature offers different options like Pre-Call Predictive Dialer, Power Dialer, and IVN, making your calls more efficient. With support for Written Channels, you can interact with your customers through platforms like Chatbot, Whatsapp, WebChat, and Social Media. It's possible to manage customer data and strengthen customer relationships through the integrated CRM system. You can monitor your operations and evaluate your performance with the detailed and flexible Reporting interface. Moreover, with interface-level integration capability, you can seamlessly work with other systems. The Speech Analysis feature enhances your call center performance with functions like automatic interpretation of AI call recordings, Automatic Quality Assessment, Determining Word Categories, and Generating Alarms. VOYCE Contact Center helps modernize your call center operations with its powerful features and user-friendly interface.