Water Tower Group

About Water Tower Group Water Tower Group is a state-of-the-art South African contact centre and direct marketing company specialising in outbound telemarketing services. We partner as a call centre with many varied businesses across numerous industries within South Africa in order to increase revenue and ensure customer satisfaction via proven services such as outbound telemarketing, welcome to brand surveys, lead generation services, appointment setting and digital marketing. As the leading South African contact centre partner, Water Tower Group offers best-in-class contact processes and technology such as 100% inbound and outbound call recording, ongoing data cleansing as well as targeted key performance indicator reporting. Some of the industries and categories we partner with include, but are not limited to: Automotive | Charity | Real Estate | Travel | Finance | Retail & Dining | Technology | Franchise & Co-Ops | Beauty & Fashion Founded in 2010 by business partners Willem Visser and Stephanus Coetzee, Water Tower Group has been built on a foundation of years of contact centre experience. The Water Tower Group brand was launched when Chris and Paul recognized a significant gap in the South African automotive market for a dedicated, expert, and reliable local contact centre partner. Water Tower Group’s point of difference has always been treating our call centre services as a discipline, rather than just an add-on. Our team consists of handpicked experts in their fields who dedicate themselves to honing and perfecting their craft, always staying one step ahead of global trends in their areas of expertise.