Watermelon

Watermelon is a strategic CX consultancy (part of the VCCP Partnership) helping Customer Experience and Customer Insight Directors measure what matters to customers. Go beyond numbers to drive business transformation. We help forward thinking brands: 🏗️ Design, build and run world-class CX programmes 🪙 Reduce costs and improve customer retention 🪴 Grow business and optimise communication 🧠 Develop new propositions Our proprietary AI-driven CX software enables our clients to create robust, agile and informative CX programmes. On top of that, our team of consultants go beyond the numbers to drive business transformation. Watermelon combines the best of the insight and technology worlds. We merge the skillsets to deliver best in class, tailored CX and Voice of the Customer programmes that drive tangible business improvements and deliver return on investment for organisations across a range of sectors. Based in London, UK and Sydney, Australia, the Watermelon are fun, dynamic and above all passionate about CX.