Webitel

Webitel is a vendor of the omnichannel software platform for contact centers automation. Our company helps businesses to grow and successfully solve upcoming issues in the fast-challenging environment. We offer an individual approach and deep analysis of actual business needs to provide a complex omnichannel solution for your company. Key facts: - 10 years on the market - trusted partnerships within 350 companies - accomplished projects in 30+ countries over the globe. Webitel products include powerful tools for effective call center work and top b2c performance: - Cloud-based and On-premise installation - Omnichannel communications - Predictive, progressive, preview dialers - Intelligent routing - AMD tools - Call tracking, recording and post analysis - CRM and messengers integration - IVR menu - Live chats - Appealing and understandable interface - Scalable metrics and agents’ KPI reports - 24/7 technical support and other great features to provide excellent customer service. Webitel platform is designed to implement any functionality for the small enterprises as well as for the large contact centers. We help to build reliable customer care in various industries: - Finances (mfi, banks, pay services) - Retail - E-commerce - Medical centers - Educational organizations.