WeKnow Group

WeKnow Group provide a wide range of Guest Services in several areas of the hospitality industry. We have been operating at Heathrow Airport for over 20 years, with a physical presence at every terminal and key locations to welcome passengers from across the world with knowledgable advice and information. Extensive partnerships with 20+ brands integrated with our proprietary technology platform allow us to book a wide range of products on the customers behalf including onward transport, accommodation, telecoms, tours, attractions and experiences for a smooth and seamless transition through and from the airport. We also operate our own zero emission shuttle services to and from Heathrow Airport. WeKnow also provides Guest Services at 100+ partnered hotels in the UK and Europe through our self booking screens and Digital Concierge. Tailored content allows for guests to search and book a range of transport, tours and experiences around the local area, as well as hotel services such as restaurant bookings, spas and room service. WeKnow also has a unique online experience through a digital one-stop shop tailored around London and the UK, with a wide range of products and experiences to be there for our customers easily and all in one place. Our WeKnow London Experts discover and curate the very best expereinces and as official partners of top providers and operators, we ensure all our offerings deliver quality experiences at the best price. We never rest in our mission to deliver excellent customer service. We have live online chat support and our call centre is available 24/7, so whether our customers need support before, during or after their stay, they can give us a call from any country at any time.