WELCOME Project

WELCOME project addresses the need for competent training for receptionists by developing and offering a modern online digital platform with training content in the form of 3D simulations (role play scenarios based on a service design mapping approach). The high-fidelity 3D realistic simulations will offer advantages such as high user engagement, interactivity and feedback. The platform will offer a fast and affordable way of training front desk officers, shortening learning curves. The trainee will run the scenarios interacting with virtual visitors at a hotel reception and at the end of each scenario will be able to see (in a form of animation with the same avatars) the proper behaviour and identify possible mistakes. The scenarios will be categorized under different topics that will be selected through the organization of focus groups in each country (taking into consideration existing qualifications in each country)...