WhyEmotion

Why Emotion is a software solution based on Artificial Intelligence and Machine Learning that provides real-time sentiment and emotion analytics. Our CX solutions work to empower customer service and sales teams to uncover hidden emotions on live calls. We are a software-as-a-service company that uses artificial intelligence technology to provide real-time analysis of customer sentiment in call centers. Our AI program listens to what customers are saying on the phone and analyzes their tone, pitch, words used, pauses, etc., to detect the emotional state of the customer and document it.