Zimi (YC S24)

Zimi is the all-in-one platform powering the post-purchase experience for modern e-commerce brands and retailers. We help businesses centralize and automate everything that happens after a sale—from order and inventory management to fulfillment, returns, customer support, and shipment tracking. With Zimi, brands deliver faster, resolve issues automatically, and give customers a seamless experience at every step—whether they’re tracking an order, editing a shipment, or initiating a return. By connecting 147+ tools and sales channels, Zimi becomes the single source of truth for scaling teams—bringing together data and workflows across sales, support, operations, and logistics. Our intelligent workflows eliminate repetitive tasks, while Zimi’s AI-powered agents proactively resolve issues before customers even ask—handling 90% of inquiries instantly and turning every interaction into an opportunity to build trust and drive repeat purchases. Zimi helps brands reduce costs, move faster, and grow through exceptional post-purchase experiences.