World Performance Group Srl

Who we are: A BPO Contact Center, located in Bucharest, Romania (one of the Top 10 outsourcing Countries). We specialize in programs from 5-75 Seats and provide a strong "hands-on" direct service approach from management and ownership. A Service provider that offers a wide variety of multilingual skills; English, Spanish, Arabic, French, Russian, Italian, German, Romanian, Turkish with plans to expand to additional languages in the near future. A company that offers tailored solutions, supporting our Clients in their direct focus on Multiple-Country and Ethnic market opportunities. The developer of a young and dynamic team of multi-lingual staff (each member speaking a minimum of 2 languages). A strong competitor for the traditional Call Center locations in the Far East and Latin America. A company focused on offering the perfect balance between Quality and pricing grids with a unique Hybrid pricing model for fractional Call Center needs. Our goals: WPG - World Phoning Group is a company that believes in providing quality and value as an extension of your workforce and adding value by sharing insights to optimise your business processes. Our expertise: Inbound Solutions 24/7 assisting customers world wide across telecom, IT, tourism, medical field and others Multilingual Inquiry Handling Services,Customer and Product Support Services Outbound Solutions: B2B direct approach in delivering marketing plans, selling, promoting or setting appointments with C level positions, B2C, surveys and recruitment in the medical field, consumers, high end professionals: - Lead Generation and Pre-sales - Appointment setting - Help desk - Debt collection - Surveying and recruitment - Back office - Data entry & collection - Research