Xuperax IT

We are focused on providing on-demand and well-managed IT support services around the globe and around the clock. Our highly technical skilled team of engineers is available 24/7 to visit the client site and fix issues. We have a dedicated team of expert Field Engineers available to visit the client site. Our expert in-house engineers identify the problem and recommend the best field engineer with the required skill sets to visit the client at the site and take over the issue. We focused to provide the best IT field engineer teams to take over the issues and FE management services. With proper FE management services, we can explain to the actual client how we fixed the issue and get back the system to working as before. We are constantly improving our efforts to maintain a high standard of quality in all aspects of our service to our clients. To that end, we continuously invest in training and skills upgrading of all members of the Business Optimization Systems team. Kindly see the services we are currently offering. Our primary support and services across the world are: • Hardware Maintenance (Desktop, Laptop, servers, storage, data center, Network devices, etc.) • Labor, Labor and parts, and Full Support with • SLAs* are from 2 hours, 4 hours, 8 hours, Same day, Next business day, etc.. • Procurement of parts, Warehouse, and Logistics support • Full-time dedicated Engineer support • Multi-lingual Helpdesk Support 24*7*365 • End-user Computing supporting • Site Surveys • Providing end-to-end office moves, including arranging crates, cages, packaging, and transport for delivery. • Resources for decommissioning and recycling IT equipment. • Support staff from 1st line - 3rd Line for long or short-term durations. • Infrastructure support and installation of new racks and devices and cable management. • Inf