Yonyx is the leading cloud based platform for creating decision tree driven interactive guides. These guides are used for interactive troubleshooting, business process compliance, telemarketing, Human Resource processes, IT Helpdesk etc. Internal users access these guides from within CRM systems like Salesforce, Microsoft Dynamics, SAP, Oracle, NetSuite, ServiceNow, Zendesk etc. External users (e.g. consumers) access Yonyx interactive guides from your websites, mobile apps, social media pages etc.
Using Yonyx guides for customer service helps improve consistency and quality of service delivered, improve customer satisfaction (CSAT), reduce cost and deflect up to 50% of incoming calls through interactive self service. When used in Telemarketing, these guides help increase average revenue per associate by guiding customers to the right products as per customer needs, handle customer objections and improve % of interactions that result in closed sales.
Built on a unique decision network architecture (DNA) foundation, Yonyx is also the most powerful analytics platform that helps customers derive insights into their customer interactions that simply cannot be derived in any other way.
Company Details
- Employees
- 6
- Founded
- -
- Address
- 2033 Gateway Pl,
- Industry
- Technology, Information And Internet
- Website
- yonyx.com
- Keywords
- Improve CSAT Scores of your Call Center, Reduce AHT (Average Handle Time), Improve quality and consistency of customer service, Interactive Self Service, Build your own troubleshooting guides, eCommerce: Cut-down customer returns through interactive guides.
- HQ
- San Jose, California
Yonyx Questions
Yonyx's website is yonyx.com
Yonyx's LinkedIn profile is https://www.linkedin.com/company/yonyx
Yonyx has
6 employees.
View email and phone details for 6
employees at Yonyx.
Yonyx's industry is
Technology, Information and Internet
Yonyx's top competitors are
Kore.ai Korea,
Xeebi Software Corporation,
Rutgers University,
Inrm Consultants,
Votesms,
Lumina - Makers Of Analytica,
Substantial Ai,
Sun Pharma,
Xlstat,
Supportbench.
Yonyx's categories are Technology, Information and Internet
Yonyx's founding year is 2012
