ZAFRA is a UK-based Media Communication Agency specialising in Call Centre Operations and Digital Marketing Solutions. We empower SMEs with innovative, scalable, and compliant solutions that drive growth and enhance customer experiences.
Call Centre Operations
With dual-location operations in Norwich, UK, and Pietermaritzburg, South Africa, we offer flexible call centre services tailored to your needs, whether UK-based, South Africa-based, or a hybrid model.
Our UK-led operational oversight ensures all account management, data processing, reporting, quality assurance, and training meet GDPR compliance standards for unmatched quality and security.
Services include:
• Inbound Call Support: Customer service, technical support, and general enquiries.
• Outbound Call Services: Lead generation, telesales, and appointment setting.
• Hybrid Models: Combining UK and South Africa teams for cost efficiency and local expertise.
Digital Marketing Solutions
We help SMEs establish a strong online presence with pay-monthly website design, Google AdWords campaigns, and SEO services, generating quality leads and measurable growth.
Our integrated model combines digital marketing with call centre operations to offer:
• Handling inbound customer enquiries.
• Calling leads generated through digital campaigns.
• Scheduling appointments or demos to maximise conversions.
Why Choose ZAFRA?
• Custom Solutions: Tailored to your business needs.
• GDPR Compliance: Ensuring data security and peace of mind.
• UK-led Expertise: World-class account management and reporting.
• Scalable & Cost-Effective: Solutions that grow with your business.
Our Aim
We aim to be the trusted partner for SMEs, delivering seamless communication and digital solutions to elevate customer experiences and drive success.
Get in Touch
Partner with us to achieve your business goals through innovative, compliant, and flexible solutions.
Company Details
- Employees
- 51
- Founded
- -
- Address
- 191 Queens Road, Meadowviewhouse,south Africa
- Industry
- Marketing Services
- NAICS
-
Advertising, Public Relations, and Related ServicesAdvertising AgenciesMedia Buying AgenciesMedia RepresentativesOutdoor AdvertisingDirect Mail AdvertisingAdvertising Material Distribution ServicesOther Services Related to Advertising
- Website
- https://zafra.co.uk/
- Keywords
- Call Centre, Outsourcing, BPO, Telephone Fundraising, Lead Generation, Lead Qualification, Customer Service, Customer Support, Sales, Outsource Call Centre, UK Call Centre, South Africa Call Centre.
- HQ
- Norwich, England
Zafra Questions
Zafra's website is https://zafra.co.uk/
Zafra's LinkedIn profile is https://uk.linkedin.com/company/zafraoutsourcing
Zafra has
51 employees.
View email and phone details for 51
employees at Zafra.
Zafra's industry is
Marketing Services
Zafra's top competitors are
Apj Solicitors,
Vaes,
Perfiles Dinámicos Est,
Helloclicks,
Advice Centre Group,
Cente Tech,
Nutun,
Richard Green Ecology Ltd,
Entelech Australia,
Clever Call.
Zafra's categories are Marketing Services
Zafra's founding year is 2019
