ZonSupport

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for larger scaled clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce as well as long-term sellers who know product launches are critical to gaining momentum. Our team are all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training VAs and working out what to do when they're on holiday - or leave! Total peace of mind, 365 days a year! Onboarding Process: Clients find us very detail-oriented, part of our secret sauce. We want to understand their product and positioning as well as they do right from the start. We build a Knowledgebase from the data points provided and continue to add to this over time. SOPs are developed are then wrapped into a very personal interaction with customers. Pricing: We have a matrix structure based on the number of SKUs and activity. Rates start from $150pm for 1 SKU (includes multiple variations). No lock-in contracts. All business starts with a conversation - Let's talk!