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B2B Customer Experience is the essential playbook for delivering winning customer experience (CX).
Packed with practical strategies alongside B2B journey plans, the book, co-authored by Paul Hague and Nick Hague, focuses on the six key elements of CX: commitment, fulfillment, seamlessness, responsiveness, proactivity and evolution.
The book also dives into breakout successes from the B2C world such as Zappos, Nordstrom and John Lewis, and remodel their winning CX formulas for B2B, so you can apply them in your business too.
2nd Edition released in May 2023
Company Details
- Employees
- 1
- Founded
- -
- Address
- Manchester , Greater Manchester Sk6, Gb
- Industry
- Market Research
- Keywords
- Customer Experience, CX, B2B, Market Research.
- HQ
- Manchester , Greater Manchester
The B2b Customer Experience Book Questions
The B2B Customer Experience Book's website is https://www.b2bcustomerexperience.co.uk
The B2B Customer Experience Book's LinkedIn profile is https://uk.linkedin.com/company/b2b-customer-experience
The B2B Customer Experience Book has
1 employees.
View email and phone details for 1
employees at The B2B Customer Experience Book.
The B2B Customer Experience Book's industry is
Market Research
The B2B Customer Experience Book's top competitors are
John Guenther Consulting,
Awe-Inspired And Retired Podcast,
Deep-Insight: The B2b Cx Specialists,
John Ferguson Photography,
John Blake Sales Breakthrough Solutions,
B2b International,
Hhamburchs Köpfe,
John Llasa Productions Inc,
Jvs - Creative Possibilities,
B2b Cx Research.
The B2B Customer Experience Book's categories are Market Research
The B2B Customer Experience Book's founding year is 2018
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