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Customers look to J&J Professional Services (JJPS) as trusted partners with their critical communication systems. Our experts are prepared to work with you to deploy a world-class application solutions that fit your company’s unique priorities and business goals. When you partner with JJPS to implement your solutions, you take advantage of an unparalleled scope of knowledge and expertise for contact-center solutions. Whether your environment requires touch-tone or speech-recognition-based self-service applications, computer telephony integration, multimedia integration, advanced call routing, or knowledge transfer our team of experts can deploy appropriate solutions that are tailored to your business needs, allowing you to place your focus on building and maintaining customer relationships. Areas of Expertise • Contact Center implementation including planning and engineering, quote generation, statement of work preparation, programming, cutover support, end-user training, on-going maintenance. • Project Management expertise as lead or supporting role. • Engage your business units to advise, design and implement Best Practices standards in call flows and documentation. • Manage cut-over support of new agent groups through hands-on training and documented procedures. • Create call-processing menus and messaging resources to support call flows, including obtaining approved verbiage, securing and recording voice talent, and testing/implementing menus/messages. • Consult with supervisors to analyze, formulate and create customized historical reports using Contact Center's custom report generation component. • Design, program and maintain PBX resources as they relate to Contact Center. Mission Statement: The foundation our success lies in the ability to understand the needs of the contact center environment, create lasting relationships with customers, and develop the solutions to address their ever-changing business needs.