Verified email-pattern data for Msl Int is currently limited. You can still use the company insights and contact sections below.
Mobile Support Line specialized in high added value technical assistance, has carried out strategic partnerships with major players in ICTs in France: Virgin Mobile, SFR, Coriolis ... This experience has prompted MSL to develop its skills to better respond to market evolution towards automated and personalized assistance.
News: Launch of Nuha NLU building Engine for developpers
// Delivered Consulting Projects:
Change management advisory for Coriolis Telecom France
Context: Swap to Full MVNO architecture
Scope: Definition of the followings:
• Target Customer Technical Support strategy, according to ITIL V3, including impact on organization, process, tools and SLA
• Troubleshooting & Investigation tree per typology of incident
• Specifications of the transverse Ticketing tool
// Delivered BPO Projects:
• For Customer Care & Technical Support (Virgin Mobile France)
- Technical L2/L3 Support & troubleshooting of Customer complaints (Cost Savings : - 60%, Delay Optimization: 70% of tickets processed within 24 hrs and without involving third Parties)
- Customer Assistance (DATA & MMS Setting, Network hanging, handset configuration check…)
• For Technical Support Team (Virgin Mobile France)
- IT & Network L1 Support & SPOC: Ericsson/ BICS/ Syniverse/ Starhome / Oberthur/ Netsize / RIM…
- Network KPI monitoring
• For Roaming Team
- IREG Testing (GSM/3G/LTE/CAMEL)
- Roaming Partners Data handling
• For Performances Team
- QoE V3D Tool Exploitation (Mobile Application agent deployment/ Data analysis/ Repporting…)
- Drive Test Analysis & Reporting
- Social Networks Verbatim Analysis (Focus negative posts related to Network Quality)
Company Details
- Employees
- 1
- Founded
- -
- Address
- Immeuble Yasmine Tower, A1-3 Centre Urbain Nord, Tunis,1082,tunisia
- Industry
- It Services And It Consulting
- Website
- mobilesupportline.com
- HQ
- Tunis
Msl Int Questions
MSL Int's website is mobilesupportline.com
MSL Int's LinkedIn profile is https://tn.linkedin.com/company/msl-tunisia
MSL Int has
1 employees.
View email and phone details for 1
employees at MSL Int.
MSL Int's industry is
IT Services and IT Consulting
MSL Int's top competitors are
Ubiquitops,
Continuumrd,
Supervoice,
Rh-Consulting,
Latesys - Groupe Adf,
Organisation Nationale De L'enfance Tunisienne,
Clickonweb,
Rh Consulting,
Federys Digital,
Mas Management & Audit Services.
MSL Int's categories are IT Services and IT Consulting
MSL Int's founding year is 2013
Top MSL Int Employees
-
Nadher Ben Brahim
Manager Chez Mobile Support Line…
Ben Arous, Tunisia, Tunisia
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