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Are you a business leader looking for ways to use your CX data to make an impact?
Connect with us. I understand how CX impacts the bottom line and how communications play a crucial role in the overall experience. I’ll find strategic customer communication opportunities and create a strategic plan to help you save money, improve customer engagement, retention and lower complaint/call volumes.
CX impact on the bottom line:
1. Companies lose approximately $1.6 trillion per year due to customer churn.
2. It costs 5X more to acquire new customers than it does to keep an existing one.
3. On average, a 5% increase in customer retention rates results in a 25%-95% increase in profits.
4. 80% of future revenue comes from just 20% of existing customers.
The role of communications in CX can help companies:
• Avoid misunderstanding & frustration
• Gain a competitive advantage
• Empower and educate customers
• Build trust and loyalty
Touchpoints CX can help you save money:
• Improve customer engagement
• Improve customer retention
• Raise NPS scores
• Lower complaint/call volume
Touchpoints CX strategies have helped deliver:
• $25K savings in 3 months
• 25% call reduction
• Higher NPS MoM
Next steps: Send me an email @ rebeccaryckman@touchpointscx.com to discuss how I can help you gain a competitive advantage.
1. Forrester
2. Forrester
3. Harvard Business School Report
4. Gartner
Company Details
- Founded
- -
- Address
- Lewis Center, Ohio 43035-8972, Us
- Industry
- Business Consulting And Services
- Keywords
- Lewis Center.
- HQ
- Lewis Center, Ohio
- Competitors
- Thrve Impact Partners, Tech Tyler MSP, NiCE, 8x8.
Touchpoints Cx Questions
Touchpoints CX's LinkedIn profile is https://www.linkedin.com/company/touchpoints-cx
Touchpoints CX's industry is
Business Consulting and Services
Touchpoints CX's categories are Business Consulting and Services
Touchpoints CX's founding year is 2024
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