Caroline Njaramba Email & Phone Number

Nairobi County, Kenya

Kenya

Handling complaints provide appropriate solutions and alternatives within the time limits,follow up to ensure resolutions.Customer relation management -Built sustainable relationships of trust through open and interactive communication with tenants.Tenant liaison -building internal customer relations,used tenant feedback to come up with solutions to issues affecting them and sharing the same with relevant departmentsReport writingAssisting and supporting various teams in the development and execution of existing and new customer service programs like SAP,Gift cards programs, loyalty and e-commerce programs.Creating memorable customer interactions ,developing and maintaining strong relationships with retailers and other important stakeholdersMaintaining knowledge of services , amenities facilities,stores locations and promotional activities and events at the largest mall in sub-saharan Africa Two Rivers MallManaging large amounts of incoming phone calls and emails

Nairobi, Kenya

Leasing analyst -Two Rivers mall Feb 2021 to Dec 2021• Responding to office space enquiries.• Introducing prospective clients to types of units available and performing tours of premises.• Ensuring timely follow-up on clients.• Ensuring excellent relationship and communication with clients.• support to other customer care team members when the need arises, or as instructed• Possessing excellent product knowledge to enhance customer support

Kenya

As a graphic designer ,i specialize in creating logo creation, branding and markerting materials ,including websites and social media graphics .Notable successes include leading a startup rebrand ,increasing customer inquiries by 40% and redesigning a nonprofit's website to improve user experience .Additionally ,my social media designs have boosted engagement by 30%

Nairobi County, Kenya

1. Taking calls from customer, questions or addressing concerns they may have.2. Handling many inbound and outbound calls to and from customers.3. Listening to customers’ needs or issues and providing helpful solutions to their problems.4Handling incoming and outgoing calls from existing and potential customers

Diploma In Graphic Design, Graphic Design, Distinction

Activities and Societies: Designing

Diploma Of Cosmetology, Salon/Beauty Salon Management/Manager, B

Activities and Societies: Beauty and hairdressing