Caroline Njaramba Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

- Interacting with customers and other stakeholders through thecompany’s social media outlets (Facebook, Instagram, and LinkedIn).- Creation of content such as texts (captions), posts, videos, reels, andimages for use on social media accounts.- Promoting products, services, and content on social media in a waythat is consistent with the organization’s brand and social mediastrategy.- Interacting with customers and dealing with customers enquiringdirectly on Facebook, Instagram, and LinkedIn.- Developing new social media strategies and campaigns.- Keeping track of data and analyzing the performance of social mediacampaigns.- Creating and developing new marketing content and activation plans.- Educating consumers about the products and monitoring theirreactions to the product.- Supporting the development and delivery of activation programs andprojects, around Nairobi.

Nairobi, Kenya

-Handling chats and telephone calls from customers and responding to inquiries and complaints-Providing customers with the organisation’s service and product information-Processing forms, orders, and applications requested by the customers-Identifying, escalating priority issues and reporting to the high-level management.-Routing inbound calls to the appropriate resources-Following up complicated customer calls where required

Nairobi, Kenya

- Creating and managing production Schedules- Working closely with the creative team to ensure that projects meet all quality standards -Reviewing storyboards to determine if they are ready for further development or revisions-Communicating with the director to ensure all animation sequences meet the director's vision

Nairobi, Kenya

-Analysing client brief's specifications and text to be illustrated and providing rough sketches for approval-Creating complete illustrations by combining painting, hand-drawn and digitally created images -Refining image design using Adobe Photoshop and Adobe Illustrator -Clearly communicated project deliverables and deadlines across stakeholders-Ensuring Printed illustrations meet specified color and quality standards