Adam Duncan Email & Phone Number

• Evaluate core, distribution, and access network topology from perspective acquisitions.• Identify physical/logical weak points in a network.• Advise on the feasibility of purchasing perspective networks.• Detailed network discovery/mapping/labeling.• Network upgrade planning.• Assisting in planning and creating RFC documents to outline each stage of migrations.• Setup remote access, and native tunneling as needed into Nextlink network.• Coordinate with various personnel to ensure sites meet engineering and construction requirements.• Update and maintain internal databases with project related information.

Logan, Utah, United States

• Provides on-site support to end-users on a variety of issues.• Managing and troubleshooting Windows OS / Server environments• Managing, troubleshooting, and deploying printers• Identifying and troubleshooting networking issues• Using ticketing software and IT support tools

Rupert, Idaho

• Troubleshoot network issues (routing, DHCP, NAT, OSPF, RSTP, BGP, etc) in a service provider environment• Provide expert level customer assistance to commercial customers• Assist Tech Support & Field Operation Technicians with problematic or persistent issues/customers• Configure wireless and infrastructure equipment to be used in production• Configure and maintain VoIP PBX for internal and commercial use• Planning network upgrades and expansions (e.g. routers, switches, WAPs, Wireless Backhauls)• Research, testing, and deployment of firmware upgrades for production equipment• Implement network security and respond to network attacks

• Installed Smart Home Security systems in a professional and timely manner• Train customer on system functionalities and answer any questions• Ensure peak system operations for all installed customers