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Experienced and detail-focused analyst with expertise deriving insights from customer portfolios and identifying customer trends and opportunities. Proven ability to establish core metrics and enhance transparency, further determining potential customer base and gage overall business growth. Adept in business analytics. Core competencies include:• MS Office: Excel, Word, PowerPoint, Access, Visual Basic and SharePoint Web services• Database Applications: SQL Server, Oracle, SQL Developer, SQL Plus and Netezza• Web HTML, Oracle Interactive Dashboard Reporting OBIEE, WebEX meeting application
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Customer Care ManagerCvs HealthWoonsocket, Ri, Us -
Customer Care ManagerCvs Health Aug 2018 - PresentRhode Island, United States -
AdvisorCvs Health Aug 2019 - PresentLincoln, Rhode Island
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Sr Data AnalystA-Line Staffing Solutions For Cvs Health Jun 2018 - Aug 2019Woonsocket, Rhode Island
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Senior Business Intelligence AnalystCitizens Bank 2013 - 2017Cranston RiPosition Overview: Deliver quantitative analysis on Retail and Business portfolio• Produce business level analytics focusing on specific customer segments to support marketing and campaign effectiveness and its related effectiveness. • Identify business opportunities and growth potential through quantitative analytics surrounding specific customer segments.• Automate routine business line reporting utilizing Oracle Interactive Reporting studio to create customized dashboard analysis supporting multiple business units.• Deliver customized data sets to third party research vendors with tailored to unique marketing campaigns. -
Sr. Business Systems AnalystCitizens Bank Oct 2006 - Feb 2013Cranston RiPosition Overview: Establish core metrics supporting the Online & Mobile Banking business line. Deliver reporting detailing the overall performance and adoption of the channel. Provide detailed analytics for enrolled population with measurements targeting active user penetration goal. Increase penetration of online & mobile bill payment services on combined active population. • Create mobile banking customer metrics utilizing available data.• Partner with vendors to establish mobile bill payment reporting. • Establishing core metrics and reporting structure for the Internet Strategy online banking business line team and distribute team scorecard.• Create SQL database data warehouse for key metrics as requested by business line. • Deliver quality measurements for application performance against industry standards.• Created and manage team SharePoint site for all channel, project and compliance documentation along with all user permissions for role-based access management.• Create and maintain annual forecasts and tracking for core channel metrics against forecast.• Support Consumer Banking and Marketing teams with detailed transactional data extracts for online banking and bill pay customer campaigns.
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Online Banking Technical SpecialistCitizens Bank Apr 2003 - Oct 2006Cranston RiPosition Overview: Coach representatives on complex problem resolution and assume escalated online banking customer phone calls. • Created and maintained several Access databases utilized for audit tracking and reporting of online banking agent activity in partnership with Risk Teams. • Selected to act as the Compliance point person for Online Banking Technical Specialist Team.• Created knowledge base procedures as it applies to Online Banking and responsible for regularly scheduled updates. • Responsible for assigning escalated customer issues within the Online Banking Issues Database, including issue resolution and follow up. • Selected to assist in software training for Universal Team members. • Received numerous commendations for customer satisfaction and service. • Recognized as top performer for the second quarter of 2005 and nominated for “Employee of the Month” in April of 2006.
Anthony Cirelli Skills
Anthony Cirelli Education Details
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Business Analyst Certificate
Frequently Asked Questions about Anthony Cirelli
What company does Anthony Cirelli work for?
Anthony Cirelli works for Cvs Health
What is Anthony Cirelli's role at the current company?
Anthony Cirelli's current role is Customer Care Manager.
What is Anthony Cirelli's email address?
Anthony Cirelli's email address is an****@****ank.com
What is Anthony Cirelli's direct phone number?
Anthony Cirelli's direct phone number is +161573*****
What schools did Anthony Cirelli attend?
Anthony Cirelli attended Bryant University.
What skills is Anthony Cirelli known for?
Anthony Cirelli has skills like Banking, Visio, Sharepoint, Business Analysis, Analytics, Microsoft Sql Server, Risk Management, Access, Databases, Data Warehousing, Requirements Gathering, Sdlc.
Not the Anthony Cirelli you were looking for?
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Anthony Cirelli
Sr. Recruiter @ Capital Staffing Solutions | Talent Acquisition ExpertNew Smyrna Beach, Fl3americansupport.com, capitalstaffingsolutions.com, gmail.com2 +138685XXXXX
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Anthony Cirelli
Philadelphia, Pa
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