Anthony Cirelli Email & Phone Number

Woonsocket, Ri, Us

Rhode Island, United States

Lincoln, Rhode Island

Woonsocket, Rhode Island

Cranston Ri

Position Overview: Deliver quantitative analysis on Retail and Business portfolio• Produce business level analytics focusing on specific customer segments to support marketing and campaign effectiveness and its related effectiveness. • Identify business opportunities and growth potential through quantitative analytics surrounding specific customer segments.• Automate routine business line reporting utilizing Oracle Interactive Reporting studio to create customized dashboard analysis supporting multiple business units.• Deliver customized data sets to third party research vendors with tailored to unique marketing campaigns.

Cranston Ri

Position Overview: Establish core metrics supporting the Online & Mobile Banking business line. Deliver reporting detailing the overall performance and adoption of the channel. Provide detailed analytics for enrolled population with measurements targeting active user penetration goal. Increase penetration of online & mobile bill payment services on combined active population. • Create mobile banking customer metrics utilizing available data.• Partner with vendors to establish mobile bill payment reporting. • Establishing core metrics and reporting structure for the Internet Strategy online banking business line team and distribute team scorecard.• Create SQL database data warehouse for key metrics as requested by business line. • Deliver quality measurements for application performance against industry standards.• Created and manage team SharePoint site for all channel, project and compliance documentation along with all user permissions for role-based access management.• Create and maintain annual forecasts and tracking for core channel metrics against forecast.• Support Consumer Banking and Marketing teams with detailed transactional data extracts for online banking and bill pay customer campaigns.

Cranston Ri

Position Overview: Coach representatives on complex problem resolution and assume escalated online banking customer phone calls. • Created and maintained several Access databases utilized for audit tracking and reporting of online banking agent activity in partnership with Risk Teams. • Selected to act as the Compliance point person for Online Banking Technical Specialist Team.• Created knowledge base procedures as it applies to Online Banking and responsible for regularly scheduled updates. • Responsible for assigning escalated customer issues within the Online Banking Issues Database, including issue resolution and follow up. • Selected to assist in software training for Universal Team members. • Received numerous commendations for customer satisfaction and service. • Recognized as top performer for the second quarter of 2005 and nominated for “Employee of the Month” in April of 2006.