Antony Roberts Email & Phone Number

Melbourne, Victoria, Australia

Centre Manager- DFO South Wharf- DFO Uni Hill- Cranbourne Park- Mornington Central

Space&Co

Overall responsibility for the Space&Co. business - GPT’s flexible workplace solution. Accountability for all business functions operating across 10,000sqm+ of NLA and delivering a strong growth pipeline across my tenure as GM. - Ultimate responsibility for delivery of business NOI - exceeding annual KPI's for 2021 & 2022.- Delivered strong member base growth across all locations, including venues significantly impacted by covid return to work restrictions.- Increased member… Show more Overall responsibility for the Space&Co. business - GPT’s flexible workplace solution. Accountability for all business functions operating across 10,000sqm+ of NLA and delivering a strong growth pipeline across my tenure as GM. - Ultimate responsibility for delivery of business NOI - exceeding annual KPI's for 2021 & 2022.- Delivered strong member base growth across all locations, including venues significantly impacted by covid return to work restrictions.- Increased member NPS from 45 in 2021 to 65+ throughout 2022. Show less

A newly created role within Scentre Group (owner & operator of Westfield AU & NZ) responsible for synthesising the valet operations and experience of Westfield’s high net worth customers across 12 centres.- Grew NOI for the business unit by 30% within the first 18 months.- Increased NPS from 35 to 70+.- Created and delivered a bespoke reporting suite and a series of processes and procedures to standardise the operation across AU & NZ, reducing risk exposure, improving the… Show more A newly created role within Scentre Group (owner & operator of Westfield AU & NZ) responsible for synthesising the valet operations and experience of Westfield’s high net worth customers across 12 centres.- Grew NOI for the business unit by 30% within the first 18 months.- Increased NPS from 35 to 70+.- Created and delivered a bespoke reporting suite and a series of processes and procedures to standardise the operation across AU & NZ, reducing risk exposure, improving the experience and creating significant new commercial opportunities.- Delivered a sustainable framework to grow the number of sites, at scale successfully tripling the footprint during peak retail season. Show less

Demonstrated growth in retail spend from $937m (2017) to $945m (2019).Oversaw the Customer Experience functions including concierge services, car park operations, valet parking, personal styling and function bookings.- Grew associated income by over 14% (2017-2019) which was 4.9% ahead of 2019 budget,- Reduced customer friction points and the number of registered car park interactions by 100k within a year — this improved online star rating from 3.5 to 4.2 and reduced the associated… Show more Demonstrated growth in retail spend from $937m (2017) to $945m (2019).Oversaw the Customer Experience functions including concierge services, car park operations, valet parking, personal styling and function bookings.- Grew associated income by over 14% (2017-2019) which was 4.9% ahead of 2019 budget,- Reduced customer friction points and the number of registered car park interactions by 100k within a year — this improved online star rating from 3.5 to 4.2 and reduced the associated lost revenue. Show less

Melbourne, Australia

Overall general management across The sebel & Grand Mercure apartment hotels in the Docklands Melbourne, reporting directly to the CEO & CFO. Operating as an Accor franchise hotel, responsible for managing service standards and guest care in line with two separate sets of company guidelines.- Joined the dual brand property at the launch of The Sebel Docklands. Initially responsible for overhauling service practices of the 3* serviced apartment Grand Mercure operation, migrating to the… Show more Overall general management across The sebel & Grand Mercure apartment hotels in the Docklands Melbourne, reporting directly to the CEO & CFO. Operating as an Accor franchise hotel, responsible for managing service standards and guest care in line with two separate sets of company guidelines.- Joined the dual brand property at the launch of The Sebel Docklands. Initially responsible for overhauling service practices of the 3* serviced apartment Grand Mercure operation, migrating to the 5* Sebel hotel practices. This included the introduction of new departments, the change to a 24 hour operation, implementing new brand standards, loyalty programs, and directly supporting the teams to embrace 5* hotel service and the elevated guest expectations.- Improved hotel ranking from #75 to top 20 hotels in Melbourne on Trip Advisor.- Operating within several mixed used residential buildings meant representing the business on the committees of all 9 associated Owners Corporations.- Responsible for the outsourced housekeeping contract, managing SLA’s and monthly reporting on contractor KPI’s - including managing financial penalties for KPI failures, and agreeing to improvement action plans.- Built partnerships and associated service agreements with local food and beverage businesses to provide a full service hotel experience (with restaurant, bar and room service), without directly owning any of these outlets within the hotel. Show less

Canberra

Port Douglas, Queensland

Whistler, Canada