Ashley S. Email & Phone Number

Phoenix, AZ, US

• Analyzed network traffic, system logs, and intrusion alerts to identify security threats.
• Investigated incidents by collecting and analyzing system logs and configurations to determine the root causes of breaches.
• Reviewed and addressed security violations with violators to prevent future incidents.
• Analyzed system logs to detect suspicious patterns indicating potential security breaches.
• Provided technical guidance to staff on data security best practices and compliance requirements.
• Created detailed reports on investigations into suspicious activities or incidents.

• Parsed Web Application Firewall logs to determine legitimate malicious activity.
• Conferred with users to discuss issues such as network activity, website optimization needs, security violations, and misconfigurations.
• Provided backup configurations & restores for files.
• Identified and troubleshooted network or connectivity problems for users or user groups.
• Implemented server side monitoring, backups, and web application firewalls.
• Created and updated technical documentation for determining and resolving malicious attacks.

• Met deadlines while maintaining high-quality deliverables.
• Organized material and completed writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.
• Gathered and translated scientific and technical information into written consumer material.
• Published materials and recommended revisions and changes in scope, format, content and methods of reproduction and binding.
• Developed and maintained online help documentation.
• Interviewed production and engineering personnel to become familiar with product technologies and production methods.

• Provided telephone support related to configuration or connectivity issues.
• Made appropriate server corrections to resolve customer problems.
• Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities.
• Suggested product offerings and technology upgrades to customers to improve overall security and server optimization.