Ashley S. Email & Phone Number

Phoenix, Az, Us

• Analyzed network traffic, system logs, and intrusion alerts to identify security threats. • Investigated incidents by collecting and analyzing system logs and configurations to determine the root causes of breaches. • Reviewed and addressed security violations with violators to prevent future incidents. • Analyzed system logs to detect suspicious patterns indicating potential security breaches. • Provided technical guidance to staff on data security best practices and compliance requirements. • Created detailed reports on investigations into suspicious activities or incidents. • Stayed updated on current cyber threats by reading industry publications and attending seminars. • Responded promptly to colleague requests regarding cybersecurity issues. • Assisted with integrating ALG systems to meet Hyatt's security standards. • Managed ServiceNow tickets for firewall configurations and security requests, ensuring timely resolution.

• Parsed Web Application Firewall logs to determine legitimate malicious activity.• Conferred with users to discuss issues such as network activity, website optimization needs, security violations, and misconfigurations.• Provided backup configurations & restores for files.• Identified and troubleshooted network or connectivity problems for users or user groups.• Implemented server side monitoring, backups, and web application firewalls.• Created and updated technical documentation for determining and resolving malicious attacks.• Configured security settings and access permissions for groups and/or individuals.• Alerted management to potential bugs and security issues, supporting loss prevention, and reducing shrink.

• Met deadlines while maintaining high-quality deliverables.• Organized material and completed writing assignment according to set standards regarding order, clarity, conciseness, style and terminology.• Gathered and translated scientific and technical information into written consumer material.• Published materials and recommended revisions and changes in scope, format, content and methods of reproduction and binding.• Developed and maintained online help documentation.• Interviewed production and engineering personnel to become familiar with product technologies and production methods.• Researched new website forensic tools.

• Provided telephone support related to configuration or connectivity issues.• Made appropriate server corrections to resolve customer problems. • Completed installations and updates to hardware and software promptly to avoid security issues from vulnerabilities.• Suggested product offerings and technology upgrades to customers to improve overall security and server optimization.