As Director of Services and Support for MediaKind, I lead a global team of experts across Solution Architecture, Professional Services, Managed Services, and Customer Support to deliver exceptional service execution. I build high-performing teams, foster a culture of respect and innovation, and ensure customer satisfaction through strategic planning, cost control, and resource optimization. With a focus on growth and collaboration, I drive career development, skill-building, and relationship-building with internal and external stakeholders. By partnering with sales and leveraging customer insights, I develop innovative strategies that align with delivery needs and drive impactful results.

Lead global teams in Americas, Europe and Middle East for both tier2 support, escalation support and delivery services. Supporting multiple products in video delivery, content acquisition, storage and network solutions.

Managed a team to support and deliver the OTT platform during its transition to Ericsson’s video services, focusing on OTT, cloud, and storage solutions. Key achievements include providing training programs, building a 20+ rack lab for development and testing, leading product integrations, and ensuring 24/7 operational support while fostering career growth and cross-cultural collaboration.

Led the delivery and optimization of a Managed Service and SaaS video platform hosted across multiple data centers, improving efficiency, doubling revenue, and enhancing OPEX margins through strategic contract renegotiations. Key accomplishments include developing testing and monitoring platforms, rearchitecting data centers, supporting high-profile OTT customers, and providing technical expertise in areas such as DRM, CDN development, transcoding, and application troubleshooting.

Lead Quality Control Tech, and Customer Service Tech