• Development of a restructuring project, considering: o Human resources (team hiring, analysis, and performance evaluations. o Sales (process development, strategic plans, reports, etc). o Marketing (internal and external communications). o Finance (audit).• Utilize tools such as DocuSign, Applied Epic, and 8x8.

Main Street Operations• Guest Flow Team - ensuring the safety and control of guests and others cast members, during parades, fireworks, and events.• Guest Service – Assisting and helping our guests with various demands and using the Disney way of enchanting guests.

• Direct the administrative area, developing and executing processes, carrying out operational routines, and preparing management reports.• Perform HR functions, including team hiring, work scheduling, and performance evaluations.• Develop and maintain business relationships with potential and current business partners.• Manage marketing efforts including internal and external communications.• Communicate with clients, providing customer service and promptly resolving conflicts and complaints.• Utilize DocuSign, Birdeye, Agency Revolution, Constant Contact, BBB, Voxtell, AMS360 Vertafore, and ADP software.

• Owned and operated a franchise store of Esmalteria Nacional in Sao Paulo, Brazil.• Performed all recruiting, hiring, and professional training for employees.• Managed merchandising, purchasing, and inventory control initiatives.• Managed all commercial and financial operations, seeking to increase productivity and the client portfolio through marketing actions.

• Developed the commercial strategy, business plan, tactical actions, and operational plan in accordance with the company's guidelines.• Trained, managed, and supervised the sales team, monitoring performance and providing constructive feedback as needed.• Supervised the commercial operations for dairy products sales in Goiânia and Belo Horizonte, Brazil.• Improved key performance indicators (KPIs) related to sales, productivity, and customer satisfaction.• Developed expansion projects in other geographic areas such as the state of Minas Gerais, Brazil to drive business growth, focused on commercial and logistics procedures.• Managed commercial negotiations, order picking and administration, and supplier relationships.• Executed a wide range of commercial routines including negotiations, sales team development, focused on sustainable results and employee development.

• Managed the customer service unit for industry, staff, and service providers.• Tracked and followed up on orders and performed accounts payable and receivable tasks.

• Attended to the needs of suppliers, associates, and clients and assisted with event planning.