Daniela M. Email & Phone Number

Oeiras, Lisboa, Portugal

Management of administration modules Operates the day to day data management of users rights and organization Operates the functional data management in the system, ensuring standardization of the process Prepares the monthly reporting for the countries and the P2P BPOs Answers users’ functional questions; Operates as a link with IT Guarantees compliance with business rules and controls Actively identifies and takes ownership of analysis and propose design of solutions supporting best practices Conduct and Support Internal and External System Audits Participate to project link to P2P process: implementation of new tools to support P2P process Technical responsibilities • Works collaboratively with the functional IT desk and the technical ITs support Contributes to the requirements design Prepares and monitors Testing for new functionalities Ensures reliability of data flows Resolves application bugsAdministrative responsibilities Maintains the administration processes and IT knowledge base Continuous improvement on administration documentation Proposes continuous improvement areas in the P2P System field.Contributes to the delivery / roll out of P2P solution for further deployments Ensures appropriates KPI, metrics and reporting are monitored, and issues/risks are anticipated and escalated Is responsible for application compliance towards audit rules (eg user access management) Tools implementation responsibilities Participates to the definition of the technical specification Contributes to tools implementation in support of BPOs (Data collection, environment tests phases…) Participate to the definition of the tests book

Oeiras, Lisboa, Portugal

Understanding of Account Reconciliations between financial system and Credit Card MerchantKnowledge and strong understanding of Credit Card Dispute researchUnderstanding of Accounts Receivable / Cash Application process and policiesPerforming analysis of Payment files, Merchant files and reconciliation of GL accounts and highlighting and resolving discrepancies for correction and conducting investigations and reconciliations of accounts as necessaryEnsuring compliance with internal guidelines; audit and procedures developing and maintaining systems, procedures and policies, including credit card cash application functions to ensure adherence to company guidelinesIdentifying, recommending and assisting in implementation of best practices to gain efficiency and drive productivity gains across the enterprise

Lisboa E Região, Portugal

Coordinate and manage team with daily SLA’s; Provide reports, KPI’s analysis, operating plans and forecasts; Team management & HR

Lisboa E Região, Portugal

Front Office Support utilizing informatic systems (Siebel; SAP) and maintenance of SLA’s; Monitor and Administrate customer complaints queries addressed from all over locations via E-Mails, Fax, Telephone, Post and Siebel; Research and resolve inquiries and problems related to individual circumstances and resolution of issues

Lisboa E Região, Portugal

Make individual psychomotor assessments; Prepare programs for individual sessions for each patient and write a progress report and intervention strategies; Attend meetings and report to the coordinator and other specialists or the education team (psychologist, speech therapists, educators…)

Lisboa E Região, Portugal

Organize and maintain the office condition and arrange necessary repairs; layout and ordering stationery and equipment;Contact and relate with assorted academic associations and companies that donates support; Build data bases with essential information of all national academic associations; Organize event plans, facilities and details such as decor, catering, entertainment, transportation, invitee list, special guests, equipment, promotional material, etc.

Caldas Da Rainha E Região, Portugal

Convert plan designs from draw to AutoCAD; Basic planning of irrigation systems, landscape distribution and some architectural equipment; Administrative support to the office; Organize the projects for the customers