David Jacobs Email & Phone Number

• Onboarding, testing, and launching of new payment systems.
• Reconciliation of gateway-to-system reports, receipt of funds reconciliation, and reporting of gateway results.
• Continuous monitoring to ensure payment system uptime.
• Documenting, analysing, and reporting on acceptance rates and decline ratios
• Providing payment support to customers in order to resolve payment issues.
• Maintaining an effective BIN management process

• Creating and sustaining risk and fraud procedures.
• Management of the customer/client review process
• Monitoring and upkeep of the risk and fraud log.
• Monitoring of risk notification emails
• Ensuring that All KYC documents for winnings/withdrawals are requested and analyzed in accordance with anti-money laundering practices.
• Pre-emptive reviews of suspicious activity

Cape Town, Western Cape, South Africa

• Assign and monitor the following tasks' workflows and quality: Purchases, withdrawals, reviewing and approving customer documentation, and other various tasks performed in the area are all subject to risk Sentinel.
• Make certain that SLAs are met.
• Set goals and priorities for myself and all staff members.
• Responsible for managing and coordinating staff work hours, as well as managing shift rosters.
• Encourage and promote teamwork and best practices in the area by exchanging ideas, making recommendations, and ensuring consistency within and across the team via effective networking and peer support.
• Perform daily quality assurance on team members' work (questions and investigations) and arrange training as needed.

Cape Town, Western Cape, South Africa

• First-level risk screening on Risk Sentinel and Gatekeeper, followed by action in accordance with business procedures. This includes the creation of new accounts, as well as purchases and withdrawals.
• Evaluate player profiles and make recommendations based on fraud trends.
• Action must be taken during a void period.
• Check the player documentation (passport, utility bills).
• Risk calls to players when necessary or deemed suspicious, and recommends to casino management an appropriate action to be taken on the account.
• Requesting customer documentation and reviewing it in accordance with client-specific business rules and procedures.

Cape Town, Western Cape, South Africa

• Contribute to the completion of the fraud bad debt budget.
• Examine and block all new business applications that appear suspicious.
• Monitor and act on all fraud exception reports, and help to improve security features.
• Ensure that adequate controls and exception reporting are implemented in accordance with policies.
• Report to my superior on operational risks and controls.
• Investigate and close all disputed transactions involving fraud.

Cape Town, Western Cape, South Africa

• Managing the Pick & Pay Branch on-site
• Managing the Southern Suburbs Sales Team, keeping track of weekly sales figures.
• Manager Planning weekly store visits for the sales team, such as checking marketing and merchandising, merchandising administration, etc. Updating store managers on weekly sales figures and future promotions Planning.
• Motivating and incentivizing employees who facilitate service between clients, banks, headquarters, and stores.
• Booking a card collection, Card auditing, and calling clients to collect their cards
• Coordination of card and account types for clients among clients, banks, and branches.