Emily Albert Email and Phone Number

● Collaborated with account managers and external agencies to facilitate a smooth credentialing process.● Conducted primary source verification and validated documentation to ensure accuracy of all credentials.● Gathered and evaluated highly confidential and sensitive healthcare records, maintaining strict confidentiality.● Identified discrepancies, time gaps, and inconsistencies in paperwork that could delay contracts.● Entered, updated, and maintained traveler files in the credentialing database, prioritizing accuracy and compliance with protocol requirements.● Monitored expiring licenses, professional certifications, and other time-sensitive documents to ensure compliance.● Utilized critical thinking skills to follow up with internal and external entities to resolve discrepancies during onboarding.● Maintained, organized, and uploaded files and data to designated drives, ensuring easy access and organization.● Achieved and maintained a consistent audit score of 95% or higher in all credentialing tasks, ensuring full compliance and accuracy.● Conducted audits of peer files to uphold quality standards and enhance team performance.

●Managed high-volume inbound calls, chats, and emails, resolving customer inquiries with a 95% satisfaction rate.● Ensured customer satisfaction by adhering to call expectations and department procedures for placing online, replacement, and subscription orders.● Provided relevant discounts and upsold products, cross-referencing based on specifications and customer needs to enhance sales.● Created and updated customer accounts, including tax status for exempt customers, while maintaining Salesforce case records for all communications.● Identified root causes of issues to provide effective resolutions, benefiting other customers affected by similar problems.● Handled the refunds queue weekly, ensuring timely processing of customer requests.● Assisted in training new customer care advocates, promoting a knowledgeable team environment.● Substituted as acting supervisor in the manager’s absence, demonstrating leadership and decision-making skills.

● Collaborated with the sales manager and customer care advocate to ensure accuracy in manually entering Chemco and Finishing customer purchase orders.● Conducted outgoing calls to customers to securely collect credit card information prior to order submission.● Reviewed orders for accuracy before issuing confirmations to customers, minimizing errors and enhancing customer satisfaction.● Processed Chemco orders for Amazon and submitted Finishing orders for Sherwin-Williams, ensuring timely and accurate fulfillment.

● Entered and processed commercial customer purchase orders into the system, ensuring accuracy and efficiency.● Updated customer Net Terms and multipliers to maintain account accuracy and compliance.● Collaborated with the sales manager to confirm proper saving of customer quotes in Salesforce.● Provided freight quotes and shipment tracking details to customers via email and phone, enhancing customer communication.● Trained new hires on the order processing platform, ensuring smooth onboarding and consistent order quality.● Reviewed employee orders prior to confirmations, maintaining high standards for customer service.● Identified and reported operational issues to management for timely resolution.● Managed B2B orders and handled business accounts, ensuring effective order fulfillment.