Errol Loanzon Email & Phone Number

Spring Valley, Ca, Us

Greater San Diego Area

San Diego

San Diego, California

• Assist fleet administrators get the most out of their ELD software by walking them through their software tracking and electronic logbook solutions• Troubleshoot, identify and resolve drivers issues with their vehicle tracking units and assists them with editing their logs• Coordinate and schedule installation of vehicle tracking units, ELD, repairs for company fleet vehicles • Provide and recommend solutions to fit customer needs while providing excellent customer service

Recognized by store management & corporate office operations staff for long-term success managing store inventory levels in excess of $1Million.• Positive track record managing perpetual inventory reports & controlling retail store product shrink. • Long-term achievements supporting industry-level merchandising concepts, functions, materials, & products.• Install and inspect security devices on store inventory to reduce theft and enhance customer experience• Complete all opening and closing procedures to make sure store is up and running with minimal sales interruptions• Manage store inventory by receiving and sending out all statuses as needed• Create daily and monthly inventory batches for all statuses phones and accessories (new, used and DOA) and count inventory to record any theft or missing items and send results to inventory analyst• Research inventory and cash discrepancies by viewing daily reports and holding sales reps accountable and reporting issues to management• Order office supplies, change orders, and security devices for phones to ensure store runs smoothly • Complete weekly merchandising planograms and record results • Restock and walk sales floor and make sure store is presentable and operational

Elmsford, New York

Identified by district managers for operational abilities to fill an urgent need performing Fiber Optic installations.• Install, rearrange and maintain inside wiring. • Rearrange and reconnect fiber optic wiring at poles, underground and building terminals. • Perform necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment. • Configure customers' computer and equipment by performing diagnostics tests on integrated circuit equipment • Interpret service orders and circuit diagrams. • Evaluate customer communication needs, promote products and services, and refer customers to the appropriate office. • Customer liaison for customers on matters dealing with service, planning, billing, and Company policy. • Works aloft; climb ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks. • Responsible for arranging work load and dealing directly with the appropriate center.• Identify and meet individual customer requirements regarding installation and/or repair contacts.

Demonstrated exceptional knowledge & passion for technology, professionalism, & people skills to create the ultimate shopping experience.• Maintain and grow existing customer base and manage churn • Resolve all customer issues and concerns to ensure customer satisfaction• Meet or exceed quota/revenue target for net activations, customer renewals, accessories and handsets• Process customer transactions accurately and in a timely manner to enhance overall services• Remain current on all new and existing products and services by completing trainings and reviewing learning resources • Demonstrate equipment functions and network capabilities through “new owner clinics” workshops

Managed consumer accounts & requests in a fast-paced, volume-driven sales environment.- Procured new business & consumer accounts through business channel funnels to increase service growth for the company.-Managed & tracked company account financial transactions.