Franklin Nunez

Franklin Nunez Email and Phone Number

Junior Network Administrator and Desktop Support @ E-Tech
Toronto, ON, CA
Franklin Nunez's Location
Toronto, Ontario, Canada, Canada
Franklin Nunez's Contact Details

Franklin Nunez work email

Franklin Nunez personal email

n/a
About Franklin Nunez

• IT/desktop support with over 10 years of experience in diagnosing and resolving technical issues• Strong documentation skills, excellent verbal and written communication• Well-spoken and able to work in a team environment• Able to adapt to new processes and procedures in a fast-paced environment• Ability to multitask, prioritize workload, and have strong organizational skills• Very effective in receiving, prioritizing, documenting, and resolving end user technical service requests• Technical background with networks components; Active Directory, LAN, VPN, firewalls, routers, GPO• Experience with setup and maintenance of VMWare/Hyper V environments, servers, desktops, laptops, analog and IP phones/polycoms• Knowledge of command line utilities as they relate to troubleshooting Windows 7/10 and Windows Servers 2003, 20008, 20010• Proficiency in various programs, operating systems and applications including MS Exchange and Office products• Experience with third-party products for Backups, Restore, Disaster Recovery, Data Recovery and Storage• Knowledgeable with Microsoft Cloud services; Setup and configure Azure network portals• Good knowledge of database administration, query and generation of reports (SQL Server 2008, 2012)• Firm understanding of the Software Development Lifecycle (SDLC)• Proficiency in analyzing business and functional documents• Write and execute test plans, test scenarios, test cases and test scripts for both automated and manual testing procedures

Franklin Nunez's Current Company Details
E-Tech

E-Tech

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Junior Network Administrator and Desktop Support
Toronto, ON, CA
Website:
etechcomputing.com
Employees:
28
Franklin Nunez Work Experience Details
  • E-Tech
    Junior Network Administrator And Desktop Support
    E-Tech
    Toronto, On, Ca
    View
  • E-Tech
    Junior Network Administrator/Desktop Support
    E-Tech Apr 2022 - Present
    Toronto, Ontario, Canada
    Assist the Support Team with the daily duties of our company.• Analyze and resolve technical issues for the E-Tech client base by providing remote and onsite IT Support for end users• Manage E-Tech client asset management• Provide Business Continuity/Data Protection services including client environment backup/restore• Support the E-Tech IT infrastructure monitoring system• Document processes and procedures in the E-Tech Knowledge base• Ensure stable operations of the E-Tech Cloud facility
    View
  • Hcl Canada/Ibm
    Server Build Technician
    Hcl Canada/Ibm Mar 2021 - Apr 2022
    Markham, Ontario, Canada
    • Responsible for working hardware support requests such as hardware outages, hardware swaps, chassis swaps via the IMS ticketing system.• Responsible for scheduling and performing hardware maintenances for SoftLayer customers that involve upgrades, downgrades, support requests, etc.• Troubleshoot and resolve problems with basic network and operating system installations and configurations in relation to the SoftLayer ticketing system.• Strong understanding of Client based Operating Systems and MAC• Strong ticketing system experience• Proficient understanding of level 1 Helpdesk services• Strong understanding of end user hardware• Strong knowledge of client based applications• Proficient with common network protocols (TCP/IP) for device connectivity issues• Excellent communication skills (English & Local language)• Excellent customer engagement and customer service skills• Strong desire to help, share, and assist others• Excellent analytical skills, Work Ethic and Problem-solving skills• Basic Safety knowledge in order to assist users with ergonomic equipment• Ability to lift heavy equipment’s within stockroom• Customer experience - CSAT focused with Customer is #1 Attitude• Professional and courteous and Ability and patience to work in a high dense client environment• Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantage
  • Munichre
    Application Operations Specialist
    Munichre Feb 2019 - Jun 2020
    Toronto
    • Deploying ETL or BPM workflows to pre-production and production environments.• Setting up and managing batch job schedule for ETL and BPM workflows.• Triaging and diagnosing ETL issues including connections to data sources, service account authentication and other connectivity issues.• Responding and resolving incidents as part of second level application support. • Performing server and client-based product installation, configuration and maintenance activities of in house developed or third-party applications. • Conducting application checkout tests after deployments and patch cycles.• Troubleshooting of application batch jobs in Control-M or Windows Task Scheduler.• Maintaining technical implementation and run book documentation for applications.• Assisting in the creation of quality reports on disk capacity, service requests and incidents.• Ensuring application environments are available and stay healthy
  • Accertaclaim Servicorp Inc.
    It Administrator / Technician
    Accertaclaim Servicorp Inc. Sep 2018 - Nov 2018
    Toronto, Canada Area
    • End user support• AD and Exchange user management (Microsoft Office 365 hybrid env.)• Installing and configuring computer hardware, software, systems, networks, printers, and scanners• Troubleshoot and resolve issues in a timely manner with various IT equipment• Inventory management of stock levels and record of hardware and software (warranty periods, licenses, etc.)• Respond to IT tickets, emails, and requests.• Assigned projects to be completed to detail.• Track and support vendor led planning of maintenance and upgrades• Server build and configuration• Deployments• End user support• Servers/Network/backup monitoring• Respond to service calls and alerts
  • Insureit Solutions Inc.
    It Support/Technician
    Insureit Solutions Inc. Jan 2011 - Dec 2017
    36 King St. E. Suite 600
    InsureIT Solutions provides software solutions and support services for insurance carriers, third-party administrators and claim administrative services providers.• Maintaining, building, imaging, configuring and installing operating systems and applications on Desktops, Laptops, servers, and network components • Office move; assisted in setting up of the new local office network infrastructure• Provided functional and technical support to troubleshoot, research, diagnose, and document process of resolving end-user problems relating to hardware or software issues on desktops, laptops, servers, printers, and other network peripherals• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced• Training users on proper network, workstation, PC, Email and software/application use• User rights and permission, disabling and enabling accounts, file and folder permissions, configuring security templates, backup, and recovery plans procedures• Processed quotes, requisitions and purchase orders as solutions for hardware and software replacements and upgrades• Track renewal dates for domains, SSL certificates, equipment warranties, vendor support contracts• Microsoft Azure cloud service - Used Azure’s portal to construct a cloud-based virtual network, and incorporated multiple virtual development labs for our on-premise software engineers
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  • Logitech
    Technical Customer Support Representative
    Logitech Oct 2010 - Dec 2010
    Mississauga, Ontario
    • Provide first and second level functional and technical customer support, troubleshooting, diagnosing, and resolution for the newly released Logitech Review/Google TV product line• Training and knowledge upgrade on Logitech’s other product lines
    View
  • Equitable Life Insurance Company Of Canada
    Technical Support Representative
    Equitable Life Insurance Company Of Canada Jan 2006 - Sep 2009
    • Used extensive diagnostic and problem-solving abilities to administer technical support of enterprise applications on various operating system platforms, consisting of multiple test and development server-client environments• Assisted in setting up of the new local office network infrastructure• Led the construction and configuration of all software development environments and test labs• Handled the functional and technical support to resolve hardware and software issues surrounding various OS and third-party software platforms• Provided user support and problem resolution for desktop computers, network access, E-mail, Web, and server-based applications• Provided support for external customer in-house allocated server-client systems lab• User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates, backup, and recovery plans procedures• Performed initial research and made recommendations for purchasing, replacement or upgrade for hardware and software components or solutions
  • Incubed Ltd
    It/Desktop Support
    Incubed Ltd May 2005 - Dec 2006
    • Assisted in troubleshooting user problems relating to OS issues, network connectivity, SW upgrades, MS Office products and Internet connectivity• Installed and implemented maintenance, backup and recovery plans • Setup and configured systems as per IT standards and business requirements• Proactively tested, updated, and resolved hardware and software systems issues to ensure proper functionality of all office systems• Installing, upgrading, configuring, testing, troubleshooting software applications and hardware peripherals• Deployed updates, service packs and hot fixes using Windows Update, Automatic Updates, and Group Policies• Participating in desktop rollouts, enterprise application implementations, maintaining and developing process and procedures documentation
  • Incubed Ltd
    Qa Team Leader
    Incubed Ltd May 2000 - Apr 2005
    Toronto, Canada Area
    • Specialization includes different types of Testing Tools, performance and security testing of browser-based applications. • As a QA test specialist with rich experience in system testing and strong initiative, was promoted to team leader to oversee all aspects of the QA department• System requirement analysis, development of test strategy, creation of test plan, development of test cases and mechanization of test cases• Project Planning - tenaciously worked with QA team members to incorporate and achieve very stringent project deadlines• Designed and generated weekly and monthly status reports for internal personnel and external clients• Daily deployment, implementation, and maintenance of all development, QA, and business lab environments• Ensured the software development life cycle was efficient• Management, support, supervision, mentoring and training of existing and new QA test team members
  • Slm
    Qa Tester
    Slm Jan 1996 - Apr 2000
    Toronto, Canada Area
    Executed various ranges of testing relative to planned test procedures for a Health CareSolutions application, which is a client-server based system with support for PC based clientsoperating in a Windows 95/98/Winsdows NT environment. Prepared system test plan, wrote test scripts Executed manual and automated testing both on the GUI side and back-end side as per business and performance requirements Designed and generated weekly and monthly status reports Research and implemented existing, innovative software to increase QA productivity with testing and reports generation

Franklin Nunez Skills

Technology Testing Software Documentation Sdlc Support

Franklin Nunez Education Details

Frequently Asked Questions about Franklin Nunez

What company does Franklin Nunez work for?

Franklin Nunez works for E-Tech

What is Franklin Nunez's role at the current company?

Franklin Nunez's current role is Junior Network Administrator and Desktop Support.

What is Franklin Nunez's email address?

Franklin Nunez's email address is fn****@****ers.com

What schools did Franklin Nunez attend?

Franklin Nunez attended Humber College, Ryerson University, Ryerson University, Ryerson University, Ryerson University, Humber College, Humber College.

What skills is Franklin Nunez known for?

Franklin Nunez has skills like Technology, Testing, Software Documentation, Sdlc, Support.

Who are Franklin Nunez's colleagues?

Franklin Nunez's colleagues are Jason Liu, Babar Zulfiqar, Majeed Zabsonre, Dmitry Tokarev, Ajay Jadav, Derek Viveiros, Erlã Dinelly.

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