Jasmine Johnson Email & Phone Number

Remote

• Led comprehensive onboarding training for new drivers, ensuring a seamless transition onto the platform and exceeding established quotas.• Deliver high-standard customer training through various channels, including face-to-face sessions, telephone, and SMS communication.• Spearhead and travel to provide onboarding training• Spearhead onboarding schedules• Train team members on issue resolution strategies, contributing to a proactive problem-solving culture and leveraging… Show more • Led comprehensive onboarding training for new drivers, ensuring a seamless transition onto the platform and exceeding established quotas.• Deliver high-standard customer training through various channels, including face-to-face sessions, telephone, and SMS communication.• Spearhead and travel to provide onboarding training• Spearhead onboarding schedules• Train team members on issue resolution strategies, contributing to a proactive problem-solving culture and leveraging Salesforce for effective account management.• Identify, report, and resolve issues related to transit operations, including drivers, preventing conflicts and ensuring customer satisfaction.• Assume ownership of customer problems, providing clarity and satisfactory solutions for both drivers and the company, with a focus on crafting targeted and engaging messages.• Articulate innovative solutions to address process gaps, contributing to continuous improvement in onboarding processes.• Identify process gaps and collaborated with internal teams, including Sales, Marketing, and Product teams, to develop and implement solutions.• Develop and maintained a high level of expertise in transit deployments, serving as the go-to person for deployment-related projects.• Manage accounts through Salesforce• Escalate safety issues promptly and minimized service disruptions.• Provide timely support to drivers through various channels of communication• Act as the project lead for riders and drivers' efforts across deployment, demonstrating strong project management skills.• Effectively used Microsoft Office, Google Suite, and Salesforce CRM daily to streamline operations.• Achieve results and key performance indicators (KPI) measured by transit operations satisfaction, issue resolutions, and trainee attendance.• Modify driver supply in response to changes in service demand. Show less

New York, New York, United States

Old Westbury Radio Show HostCreative Director of a New York City based magazine companyMaster of CeremoniesPodcast HostEmmy nominated writer for Brooklyn’s Best Web SeriesBrand Ambassador for LFTD_Infused Tea

New York, New York, United States

• Successfully built and nurtured client relationships through solution selling, cold calling, and closing leads, resulting in the generation of new business.• Applied expertise in selling, printing, and signage products to businesses within a designated target territory.• Oversaw product development processes to ensure quality assurance and meet the expectations of clients and stakeholders.• Proactively identified and addressed any issues related to product development… Show more • Successfully built and nurtured client relationships through solution selling, cold calling, and closing leads, resulting in the generation of new business.• Applied expertise in selling, printing, and signage products to businesses within a designated target territory.• Oversaw product development processes to ensure quality assurance and meet the expectations of clients and stakeholders.• Proactively identified and addressed any issues related to product development, contributing to the enhancement of product quality.• Developed compelling presentations to showcase products and services, playing a pivotal role in assessing and refining the business marketing strategy.• Utilized strong communication skills to articulate innovative solutions and address gaps in the marketing strategy.• Actively participated in industry events and conferences on behalf of the company, establishing a strong presence and fostering relationships with potential clients.• Networked effectively to expand the company's reach and increase visibility within the industry.• Regularly reported to the sales manager regarding goals, sales achievements, and prospects, ensuring alignment with organizational objectives.• Provided valuable insights to leadership, contributing to strategic decision-making and overall sales strategy refinement. Show less

Brooklyn, New York, United States

• Collaborated with the Store Manager to spearhead the store team, fostering an unparalleled store experience that enhanced customer loyalty and fortified the Sprint brand.• Engaged in strategic partnerships to optimize overall store operations and elevate customer satisfaction.• Motivated the sales team to consistently surpass key performance objectives, encompassing service and repair metrics, sales targets, and store compliance/audits.• Implemented effective coaching strategies… Show more • Collaborated with the Store Manager to spearhead the store team, fostering an unparalleled store experience that enhanced customer loyalty and fortified the Sprint brand.• Engaged in strategic partnerships to optimize overall store operations and elevate customer satisfaction.• Motivated the sales team to consistently surpass key performance objectives, encompassing service and repair metrics, sales targets, and store compliance/audits.• Implemented effective coaching strategies to enhance individual and collective performance, contributing to the overall success of the team.• Provided continuous feedback and coaching to empower team members, ensuring a culture of ongoing improvement and professional development.• Demonstrated a commitment to employee growth and success through regular coaching and performance evaluations.• Led the team in delivering operational and merchandising excellence, maintaining a high standard of presentation and service.• Implemented best practices in merchandising to enhance the overall store environment and customer experience.• Completed all courses in the leadership curriculum path within required time frames, demonstrating a commitment to personal and professional development.• Stayed abreast of industry trends and best practices, applying knowledge to drive operational and leadership excellence.• Maintained strict adherence to all operational policies and procedures, including the Sprint Code of Conduct.• Ensured compliance with industry regulations and ethical standards, fostering a culture of integrity within the store. Show less