With 15+ years of demonstrated experience in customer success & client relationship roles in logistics & supply chain management, I am a driven manager skilled at project management and conflict resolution.Powered by an associate's degree in interdisciplinary studies and presently pursuing bachelor's in business administration, I combine analytical insights and business knowledge. My workflow involves leveraging business acumen and market dynamics to build solutions that work in the real world. With a deep understanding of customer experience and identifying and generating new ideas that grow market share, I maintain customer-centricity at the core of all business functions.Passionate about the logistics operations and supply chain management industry, I have a proven history of producing the highest-quality deliverables on time, every time. Enthusiastic about spearheading ERP implementation, supply chain process improvements, OTIF, and freight consolidation programs to improve stock availability, reduction in lead time, and cost savings in my work assignments, I am known for translating complex operational concepts into tangible actions. Skilled in network optimization and implementing new standard operating procedures that deliver measurable operational improvements, I possess experience in leading cross-functional teams to drive workforce productivity for optimal end-to-end pipeline management. Given my metrics-driven strategic mindset with an eye for creativity, I am confident in exceeding OKRs and KPIs' and managing client retention across teams. I am always looking for new ways to disrupt the status quo, go to market faster, optimize customer experiences, and help organizations stay fresh and competitive. For more information, please reach out to me at Jarrell.johnson88@gmail.com.