Dr. Mike Lee work email
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Dr. Mike Lee personal email
As a Senior Customer Success Leader, I have led the entire post-sales organization that ensures the satisfaction, retention, and growth of our customers. I have over 20 years of experience in customer success, project management, ITIL processes, and agile methodologies, working with companies of all sizes and industries.My mission is to transform customer success into a strategic advantage for both our customers and our company. I do this by designing and implementing customer-centric solutions, optimizing workflows and systems, coaching and empowering my team, and collaborating with cross-functional partners. I am passionate about delivering value, solving problems, and creating impact.
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Global Head Of RenewalsAvalaraDurham, Nc, Us
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Manager Of Customer SuccessAvalara Sep 2023 - PresentDurham, Nc, Us
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Vice Chairman - Board Of CommissionersDurham County Government Dec 2024 - PresentDurham, North Carolina, Us -
Founder & CcoCommittees Inc Oct 2021 - Present -
Adjunct ProfessorUniversity Of North Carolina At Charlotte Jan 2022 - PresentCharlotte, Nc, Us -
Customer-Led Growth AdvisorCatalyst Software Feb 2023 - Dec 2024New York, New York, UsLearn more about CLG here: https://catalyst.io/customer-led-growth -
Customer Success CoachCatalyst Software Feb 2022 - Dec 2024New York, New York, UsCustomer Success Coach for the Catalyst Coaching Corner is an application-based program that pairs individuals looking to elevate their CS career with experienced industry leaders for monthly coaching sessions.https://catalyst.io/coaching-corner
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On Deck Customer Success Founding FellowOn Deck Jul 2021 - Dec 2024San Francisco, California, UsOn Deck Customer Success (ODCS) is a highly selective community and brain trust of world-class CS experts in SaaS. ODCS Fellows build customer-centric cultures and maximize their leadership potential through professional development and a trusted peer network. The curriculum focuses on CS business management topics and practical knowledge sharing with industry experts and peers. -
Co Lead - Voice Of Dei Council, Board MemberGain Grow Retain Jul 2020 - Dec 2024Arlington, Va, UsGain Grow Retain is a peer community of 5000+ leaders and individual contributors in the Customer Success industry. -
Head Of Customer Success & Post SalesPublicinput Dec 2021 - Aug 2023Raleigh, Nc, UsLeading the entire post-sales organization including Onboarding, Training, Customer Success, Technical Support, Professional Services, and Renewals Management. -
Board MemberDurham Public Schools Jul 2014 - Jun 2022Durham, North Carolina, Us -
Vice Chairman Of The BoardDurham Public Schools Jul 2020 - Jun 2021Durham, North Carolina, Us
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Chairperson Of The BoardDurham Public Schools Jul 2016 - Jun 2020Durham, North Carolina, Us
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Vice Chairman Of The BoardDurham Public Schools Jul 2015 - Jun 2016Durham, North Carolina, Us
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Board MemberDurham Public Schools Jul 2014 - Jun 2015Durham, North Carolina, Us
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Head Of Cs Strategy, Operations, And Strategic AccountsSpreedly Aug 2021 - Nov 2021Durham, Nc, Us -
Head Of Customer SuccessSpreedly Oct 2019 - Aug 2021Durham, Nc, Us
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Sr. Manager Of Customer SuccessConga Sep 2016 - Oct 2019Broomfield, Co, Us -
Lead Enterprise Customer Success AdvisorApptio Jun 2013 - Aug 2016Bellevue, Wa, Us -
Manager Of Customer Success At NiehsSignature Consulting Group Aug 2010 - Mar 2013Windsor Mill, Md, Us -
Manager, Customer Engagement - Global Data ServicesCredit Suisse Oct 2006 - Aug 2010Zurich, Ch -
Manager, Database AdministrationMotricity May 2005 - Oct 2006Bellevue, Wa, Us -
Manager Production Applications EngineeringMotricity Jan 2004 - May 2005Bellevue, Wa, Us
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Senior Applications EngineerMotricity 2002 - May 2004Bellevue, Wa, Us
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Lead Legacy Applications/J2Ee DeveloperR.H. Donnelley Mar 1999 - Dec 2002Lead for converting Visual Basic, C++, Visual Fox Pro, HTML, and Cold Fusion applicationsinto J2EE web appliations.
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Java DeveloperIbm Global Services Dec 1997 - Feb 1999Armonk, New York, Ny, UsJava Developer for various eCommerce clients. Promoted to Lead of developer of Cyber-Recruiter
Dr. Mike Lee Skills
Dr. Mike Lee Education Details
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University Of North Carolina At CharlotteBusiness Administration And Management -
University Of Massachusetts AmherstInformation Technology
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Alabama Agricultural And Mechanical UniversityComputer Science/Mathmatics
Frequently Asked Questions about Dr. Mike Lee
What company does Dr. Mike Lee work for?
Dr. Mike Lee works for Avalara
What is Dr. Mike Lee's role at the current company?
Dr. Mike Lee's current role is Global Head of Renewals.
What is Dr. Mike Lee's email address?
Dr. Mike Lee's email address is mi****@****put.com
What schools did Dr. Mike Lee attend?
Dr. Mike Lee attended University Of North Carolina At Charlotte, University Of Massachusetts Amherst, Alabama Agricultural And Mechanical University.
What skills is Dr. Mike Lee known for?
Dr. Mike Lee has skills like Leadership, Quality Management, E Commerce, .net, Objective C, Release Management, Linux, Sdlc, Infrastructure, Agile Project Management, Itil, Perl.
Who are Dr. Mike Lee's colleagues?
Dr. Mike Lee's colleagues are Sunil Gawade, Chandan Kumar, Nileena Hansraj, Mayank Mishra, Mira Wagh, João Baracat, Matthew Macneil.
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