Mo Khan Email & Phone Number

Barking, England, United Kingdom

• Responsible for recruiting, leading and developing the store team, through motivation and effective performance management.• Conduct weekly analysis on store sales operations to identify areas of focus• Complete periodic business reviews with the Area Manager to identify trends and agree improvements• Drive sales through all available channels including team rota’s, merchandising standards & marketing in store• Continuously improve customer service in stores by reviewing the teams Training Needs Analysis • Adherence and correct implementation of processes, policies and procedures in stores• Full P&L accountability with ensuring ongoing cost control to deliver all financial targets for profitability• All wage-based people measures are achieved in store e.g. Absence, labour turnover• Takes ownership of KPIs and implementing business decisions, communicating them effectively to the team• The Area ‘Centre of Excellence’ where new leaders develop under my experience and mentorship • Knowledge of retail processes and how to deliver the best availability for the customer• Full knowledge of competitors and gathers all feedback to Area Manager in order• Involves the team in finding and delivering solutions to create the best customer experience• Drives performance and uses the tools available to manage their team effectively within reasonable timescales• Inspires and engages their team through a balance of being both challenging and supportive• Develops effective business networks to have influential relationships that support solutions to business issues• One of the longest serving Store Managers in the largest Stores on the Area, I step up on behalf of the Area Manager whilst holidays / meetings take them out of the business. I conduct Zoom’s, communicate briefings when required

London, England, United Kingdom

• Responsible for recruiting, leading and developing the store team, through motivation and effective performance management.• Ensuring that all health & safety guidelines and procedures are maintained and implemented.• Assisting customers with their queries and complaints.• Driving and maximising the sales and profitability of the store to achieve core growth.• Analysing sales figures and forecasting future sales volumes to maximise profits.• Implement new changes, create and merchandise fantastic displays to achieve sales.• Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.• Delegating tasks effectively and appropriately to create self-managing teams.• Conducting observations and performance reviews and providing developmental feedback.• Implementing and maintaining controls to ensure effective cost management of the store (KPI).• Safeguard company profits by complying with all company cash handling, stock holding and security procedures.

London, England, United Kingdom

• To demonstrate an understanding of sales performance and sales targets.• To ensure all price changes and out of stock are done daily.• To create maximum impact and additional sales by fantastic displays and merchandising.• Working towards strict deadlines and set targets i.e., Counting p.i. According to rota and on time to provide accurate stock levels. • Various till• work on clothing and footwear, fitting room and helping customers.• Back of house experience including taking and completing deliveries and distributing deliveries onto main shop floor.• To answer phone calls and message taking, helping customers with queries and their needs.• To be approachable, flexible and able to work on own initiative.

London, England, United Kingdom

• To demonstrate an understanding of sales performance and sales targets.• To ensure all price changes and out of stock are done daily.• To create maximum impact and additional sales by fantastic displays and merchandising.• Working towards strict deadlines and set targets i.e., Counting p.i. According to rota and on time to provide accurate stock levels. • Various till• work on clothing and footwear, fitting room and helping customers.• Back of house experience including taking and completing deliveries and distributing deliveries onto main shop floor.• To answer phone calls and message taking, helping customers with queries and their needs.• To be approachable, flexible and able to work on own initiative.