Erin Murphy Email & Phone Number

East Valley, Phoenix, Arizona

Greater Phoenix Area

Manage multi-site retail locations in AZ, CA, & HI with a collective $8M+ sales volume. Professionally develop a 90+ member team with a mix of sales and customer service responsibilities. Hold full accountability for overseeing the district’s P&L, recruiting, inventory, reporting, and other operating expenses. Influence store-level selling strategies by developing new ideas towards sales growth and funnel plans to front-line associates through training workshops. Manage controllable expenses by focusing on labor and operational costs to initiate action plans towards improvement. Drive sales and profitability growth by conducting store visits and category reviews to maintain brand visual merchandising standards.Contribute to forecasting the annual operating plan, including sales, labor, and profitability targets, present growth strategies to regional leaders, and communicate recommendations to store-level management.Continually assess and adjust staffing capacity to accommodate shifts in seasonal sales and customer demand to avoid unnecessary payroll expenses. Analyzed sales reports to appraise leadership of operating results in terms of profitability, performance against a $6.7M budget, and KPI achievement, exceeding pre-set benchmarks YOY.Participated in building the brand's longevity by assisting with the liquidation of 25% of the company, which increased gross margins across remaining stores.Achieved 2nd ranking FY 2018 and on track to achieve top-performing district in the region for the current year.

Greater Phoenix Area

Hand-selected to participate in advanced training to assume a district-level position due to exceptional performance in previous management position. Managed the overall financial health and execution of store sales while assisting in overseeing a 15-store district with a $10M annual sales volume. Monitored and analyzed controllable expenses, P&L margins, sales reports, and payroll to improve operational planning and decision-making. Preserved optimal inventory from forecasted sales reports to ensure an on-hand, in-stock position of popular merchandise.Tracked the merchandise flows to evaluate individual sales vs. overall portfolio sales and applied this information to key business decisions. Applied a tactical emphasis on the customer experience, workforce planning, recruiting, training, and coaching to develop a team of top-performing sales associates.Oversaw ordering of the store's inventory to meet customer demand and rolled out programs to reduce less popular inventory buildup. Forecasted an annual operating plan to include sales, labor, and profitability targets to implement revenue-generating growth strategies.

Greater Phoenix Area

Held full accountability for managing store operations and analyzing controllable expenses, P&Ls, sales reports, shrink, payroll, and other overhead costs to establish KPIs leading to enhanced store performance. Led, coordinated, and controlled store activities, store/team performance, inventory control, merchandising, store security, and customer service delivery. Forecasted for spikes in seasonal selling to properly balance inventory and maintain an in-stock position to support business fluctuations and profit margin shifts.Served as an escalation point for customer issues and assisted the team to resolve, overcome, and win difficult customer challenges.Facilitated the continual development of direct reports and job improvements through on-going coaching, training, and providing feedback from performance evaluations.Drove profitable sales, recruited new store personnel, and processed inbound and outbound product shipments. Executed all daily retail functions, including marketing, customer service, merchandising, and strategic planning. Maintained a customer-focused working environment by addressing customer concerns quickly to build a "customer-for-life" selling atmosphere.

Scottsdale, Az

Delivered excellent bar/table service and guest satisfaction in high-volume restaurants utilizing knowledge of mixed beverages, specialty liquors, and quality wine selections. Prepared bar areas for service, ensuring all areas were cleaned, organized, and well-stocked for efficient operations.Assisted in closing operations by generating point-of-sale receipts and counting cash for nightly deposits.

Oshkosh, Wi

Directed bartending operations by managing seamless food and beverage service, scheduling staff, maintaining inventory, creating refreshed menus, and providing exceptional customer service. Utilized high levels of multi-tasking abilities to quickly fill customer orders in a fast-paced, high-volume establishment. Continually assess bar operations to maintain a well-stocked area with clean glasses, ice, drink garnishes, and other supplies. Serve as the key member of the management team by organizing special events, managing food and beverage inventory, and creating weekly events to increase traffic and sales.Built a positive and welcoming reputation among guests and the local community, which cultivated a loyal clientele contributing to high sales margins and increased average ticket prices.