Nicole Gray Email & Phone Number

Millbury, Ma, Us

Boston, Massachusetts, United States

Sutton, Massachusetts, United States

• Cultivated a store environment which maximized sales and service initiatives via coaching and counseling. We achieved the highest honor of earning, “Store of the Year” in 2020 which measures all metrics including sales, service, profitability, and regulatory audits• Monitored and reported to team leaders and management on key business metrics related to sales and service including but not limited to: register survey results, customer comments, and sales performance relating to store-specific and corporate selling initiatives.• Designed specialty merchandising displays using finesse and boutique methods to deliver unique, inviting, sales enticing displays

• Skilled in supporting and motivating teams of 200+ through training and development. Excellent interpersonal skills that fostered teamwork and encouraged open communication. Practiced at communicating with team members to preserve a calm and efficient environment• Demonstrated expertise in enforcing policies and procedures to safeguard compliance with local, state, and federal regulations and company policies• Ascertained financial, sales and activity reports to measure productivity and identify areas within the store that required improvement

• Motivated teammates to provide exemplary customer service through mentoring and role modeling behaviors, inspiring, coaching, and counseling• Highly focused on ensuring guests received superior customer service at all times. Adept at speaking to guests, team leaders, and teammates to address guest needs in a timely manner• Collaborated with Front End team to decrease coupon shortages from $600 per period to less than $100 per period over the length of 5 periods utilizing SMART criteria

Full Stack Software Engineer, Computer Programming

An immersive, online, 14-week Software Development Bootcamp. Over 1200 hours of intense learning and self-development. Collaborating.

Business Administration And Management, General