Robert De Jesus Email & Phone Number

Miami, Florida, United States

As a Team Leader at Global Benefits Group, I've orchestrated transformative initiatives, including creating a service structure for Globalmex policies and troubleshooting IT issues. My leadership ensured efficient call and email management, implementing Cisco Enterprise chat and email. Spearheading a new AXA/Globalmex health policies service team, I.

Miami, Florida

• Provided vital support, managing escalated calls and serving as a trusted backup for the Customer Service Manager.
• Identified team training needs, delivering targeted sessions, and played a pivotal role in training new personnel.
• Proactively implemented new departmental procedures and policies, showcasing a commitment to process enhancement.
• Monitored call quality through Cisco software, ensuring service excellence and adherence to quality standards.
• Actively contributed to the development of the company's software platform as a committee member.
• Effectively communicated with members, agents, and providers, addressing information needs for efficient claim processing.

Medley

• Spearheaded the Safety & Health Program, ensuring absolute OSHA compliance through comprehensive safety training and maintaining up-to-date chemical MSDS records.
• Orchestrated the hiring, scheduling, and resolution of human resource issues for a workforce of 32 employees, fostering a safe and motivated work environment.
• Implemented and managed production standards, guaranteeing exceptional quality and minimal product returns while adhering to tight production schedules for prompt deliveries.
• Established and oversaw a robust Quality Assurance program, aligning operations with customer requirements and enhancing overall product quality.
• Addressed customer service issues related to product quality, demonstrating a commitment to customer satisfaction and effective problem resolution.
• Directed a product control program, minimizing losses through strategic Clean Return audits and efficient loadout management.

Pembroke Pines, Florida

• January 2009 – February 2011OSHA Safety Coordinator / Office Manager
• Oversaw health and safety, ensuring a 98% score on corporate safety audits.
• Implemented OSHA guidelines, held managers accountable, and conducted safety training.
• Managed administrative staff, handled audits, and supervised department budgets.
• Led the safety committee and managed day-to-day operations of accounts receivable, payable, and customer service.
• Prepared pivotal reports for the General Manager to inform daily operational decisions.October 2009 – January 2009Stockroom Manager