Ronaldo Silva Email and Phone Number

• Delivered prompt and cordial customer service, guaranteeing customer satisfaction and loyalty.• Worked effectively and collaboratively in a fast-paced environment to meet daily demands.

• Oversaw IT project management initiatives, focused on understanding users’ needs, system requirements, needed investments and resources, and impacts on operational performance.• Created reports using SQL language and managed SAP BI.• Oversaw license management and troubleshooting for Protheus 11 and Protheus 12 (ERP systems).• Coordinated the training of end-users on different types of systems and software technologies to reduce errors and protect important data.• Supervised the testing, modification, and migration of databases from DB2 to SQL Server, PERVASIVE to SQL Server, and SQL Server to Oracle.• Developed scripts for index and table analysis.• Contributed to the development and implementation of the Brazilian National Government Invoice System in compliance with federal standards and legislation.• Successfully directed the transition between ERP systems (Protheus to SAP), ensuring the lowest rates of data loss while increasing operational efficiency.• Directly managed 2 IT specialists, monitoring their performance and providing constructive feedback as needed.

• Coordinated the setup and installation of computer programs and systems and managed Protheus 10 system.• Generated outstanding innovation results by implementing new technologies that optimized internal business units’ performance.• Conducted in-depth interviews with end-users to understand their needs, preferences, and perspectives.• Elaborated clear, user-centric technical training programs on new implemented systems.