Directed cross-functional teams to deliver technical projects within Salesforce Marketing Cloud, totaling $2.4 million annually for one of the largest non-profit global membership organizations. Managed an average of 10 concurrent projects, leading a team of about 20 cross-functional members to ensure timely and efficient delivery. Enhanced client satisfaction by providing essential project support, maintaining proactive communication, and meticulously managing project plans, timelines, and… Show more Directed cross-functional teams to deliver technical projects within Salesforce Marketing Cloud, totaling $2.4 million annually for one of the largest non-profit global membership organizations. Managed an average of 10 concurrent projects, leading a team of about 20 cross-functional members to ensure timely and efficient delivery. Enhanced client satisfaction by providing essential project support, maintaining proactive communication, and meticulously managing project plans, timelines, and critical paths to consistently meet client goals.Key Accomplishments • Received individual MVP award from our company’s largest client during quarterly business review, for exceptional project deliverance. • Guided migration, roll-out and execution of enabling technology for three e-newsletters to be m deployed by clients through Adobe Experience Manager via Salesforce Marketing Cloud, resulting in over $250k saved on operational costs per year for the client. As one of the client’s highest-priority initiatives, it was crucial to proactively communicate and consistently meet project milestones and goals. As a marker of success, our team received the MVP award during three separate quarterly business reviews for these migrations. •Led nearly 200 technical enhancement projects aimed at boosting client operational efficiency and alignment with evolving industry standards. Oversaw a range of initiatives from urgent hot-fix requests to extensive multi-month projects, collaborating with technical teams to deliver solutions that consistently exceeded client expectations. •Curated nearly 300 customized project estimates for new marketing initiatives, effectively managing scope creep and delivering 96% of projects on time and within budget. Show less

Developed, communicated, and maintained comprehensive project timelines for client and internal email campaigns, effectively managing multiple projects simultaneously to maximize efficiency and ensure successful outcomes. Consistently delivered projects on time and within budget by adhering to specifications and constraints. Maintained precise documentation to streamline workflows and improve record-keeping. Enhanced productivity and efficiency through proactive process improvements, both… Show more Developed, communicated, and maintained comprehensive project timelines for client and internal email campaigns, effectively managing multiple projects simultaneously to maximize efficiency and ensure successful outcomes. Consistently delivered projects on time and within budget by adhering to specifications and constraints. Maintained precise documentation to streamline workflows and improve record-keeping. Enhanced productivity and efficiency through proactive process improvements, both internally and with clients.Key Accomplishments • Developed and managed hundreds of highly technical, personalized email marketing campaigns, reaching over 100 million recipients. These ranged from single sends to complex journeys with up to 8 engagements over several months, tailored to audience needs and boosting client engagement and revenue. • Led highly effective daily scrum calls to facilitate team workloads, foster cooperation, and enhance communication across programs, resulting in streamlined project execution and increased team efficiency. Show less

Led the company as the sole manager, overseeing employee supervision, mentorship, and training, building a skilled and motivated team while resolving issues and concerns. Directed project planning and execution, ensuring that all projects consistently met or surpassed client expectations.Key Accomplishments • Earned exceptional client satisfaction ratings through effective communication and strong relationship-building, leading to long-term partnerships and repeat… Show more Led the company as the sole manager, overseeing employee supervision, mentorship, and training, building a skilled and motivated team while resolving issues and concerns. Directed project planning and execution, ensuring that all projects consistently met or surpassed client expectations.Key Accomplishments • Earned exceptional client satisfaction ratings through effective communication and strong relationship-building, leading to long-term partnerships and repeat business. This success contributed to the company's recognition as one of the top-rated in the industry statewide. • Boosted revenue by nearly 30% through improved lead generation and successful client relationship management after taking on the operations manager role. Show less

Oversaw a team of 50 with a focus on strategic training and supportive leadership, achieving outstanding project results and high performance. Crafted and managed detailed project plans, ensured smooth day-to-day operations, and maintained top food safety standards, all while enhancing the customer experience.Key Accomplishments • Achieved a nearly 15% increase in project completion efficiency and reduced errors by implementing more hands-on, effective training… Show more Oversaw a team of 50 with a focus on strategic training and supportive leadership, achieving outstanding project results and high performance. Crafted and managed detailed project plans, ensured smooth day-to-day operations, and maintained top food safety standards, all while enhancing the customer experience.Key Accomplishments • Achieved a nearly 15% increase in project completion efficiency and reduced errors by implementing more hands-on, effective training methods. Show less