Sam Arshad Email and Phone Number

- Independently managed and maintained departmental IT infrastructure to ensure 99.8% continuous operations and uptime.- Administered system security, role-based access, for over 150+ employees and data management protocols to safeguard critical information of 40,000+ students while maintaining compliance with university IT protocols.- Led incident response efforts across hybrid channels, resolving 90% of issues withing 24 hours.- Delivered high-level client support for 150+ employees.- Received positive feedback from department director, administrative supervisors and colleagues.