Sandra A. Email & Phone Number

Queens, Ny

• Received and responded to incoming calls and e-mails from clients, taking accurate and detailed messages as needed.• Supported tax department by processing new client registrations and tax engagement letters.• Provided daily tax administrative support, including organizing and preparing tax documents, entering tax-related data, and scheduling meetings and conference calls.• Prepared correspondence, documents, and forms and received and distributed incoming mail and packages.

Brazil

• Ensured the safety and comfort of passengers while providing extraordinary customer service in flight.• Assisted passengers with lifting and stowing luggage into overhead bins and soliciting extra assistance when needed.• Demonstrated the use of safety and emergency equipment and ensure safety requirements were met.• Prepared, served, and offered beverages (including alcohol) and meals in flight while answering questions and assisting customers when needed, particularly those with special needs.• Sought to ensure passengers were safe and comfortable during delays or turbulence.• Administered and coordinated emergency procedures and provided emergency care (e.g., performing CPR and basic first aid) when needed.• Responded to and provided clear and accurate directions (verbally or non-verbally) to passengers in the event of an emergency.• Worked both independently and as part of a team to accomplish work tasks. Met timelines and handled unexpected changes in a high-pressure and stressful environment.

Brazil

• Actively listened and probed to determine the nature of each call and determine the appropriate action to complete the call. Multi-tasked across several computer programs to respond to customer inquiries.• Utilized all tools to properly support, action, and document all related questions and needs. Accurately updated and maintained cardholder data in appropriate databases.

São Paulo, Brazil

Bachelor Of Laws, (Completed 1 Year)

High School Diploma, Law