• Developed and implemented 2 mentorship programs as well as social and training events, to inspire and promote young women in business and unite them with a supportive network.• Created information flyers to promote both mentorship programs and to entice fellow students to participate.

• Enhanced customer service and cultivated positive business relationships by independently responding courteously to emails and telephone inquires and addressing general customer satisfaction issues.• Supported administrative activities by preparing detailed and accurate customer invoices, collecting customer payments, and completing bank reconciliations effectively using QuickBooks.• Trained and supervised new staff, providing guidance and support to ensure exceptional and consistent customer-focused service.

• Envisioned, planned and led karate classes of up to 30 students, instructing and inspiring young students to advance their belt rank, instilling confidence, cooperation, mutual respect and physical endurance. • Mentored and coached junior staff and volunteers to develop a knowledgeable, inclusive, and confident leadership team.• Designed personalized training and karate demonstrations to challenge and motivate young students to succeed.

• Learned about and performed bookkeeping tasks including payroll with QuickBooks.• Organized cash receipts and debits and credits using Excel.• Explored Canada Revenue Agency, and learned about and filed personal income tax returns using DT Max.