Christopher A. Stokes Email & Phone Number

Detroit, MI, US

Lake Mary, Florida, US

• Conducts comprehensive training sessions and offers onboarding support to new CentralSquare partners.
• Leverages Office 365 applications like Excel, Word, and PowerPoint to create detailed reports, presentations, and client onboarding materials for internal and external.
• Oversees the planning, design, development, delivery, and support of Centralsquare’s cloud-based platform products and architectures.
• Prioritizes and escalates issues and trends in collaboration with various departments to ensure account success, fostering proactive resolution and enhancing customer satisfaction metrics.
• Utilized Python to develop scripts facilitating seamless integration between multiple systems, enhancing data flow and operational efficiency.
• Collaborates with clients and cross-functional teams using Microsoft Teams and Outlook to ensure effective alignment between internal communications, external messaging, and brand strategy.

Charlotte, NC, US

• Trained clients on functionality, configuration, and troubleshooting of Passport software and hardware systems related to their operations. Provided transitional client support post-go-live, ensuring project success.
• Leads the development and execution of comprehensive change activation and communication plans for large-scale, complex, and high-profile projects, engaging stakeholders at all organizational levels.
• Developed and delivered training materials, documentation, and presentations to educate users on best practices, new features, and software functionality within the passport environment.
• Demonstrated proficiency in working with and coordinating troubleshooting and debugging activities with third-party vendors to ensure timely resolution and optimal system performance.
• Collaborated closely with design and product specialists to articulate and document comprehensive user requirements, ensuring alignment with project objectives and user experience goals.
• Managed projects and implementations for strategic passport partners, applying standard project management techniques to oversee successful execution and delivery

Dallas, Texas, US

• Coordinates and delivers product and technical training sessions to provide a better understanding of services and website usage.
• Led the design, implementation, and configuration of digital services products, meeting client’s needs for collected data before and after the event. Provides troubleshooting assistance and resolution of imported data.
• Digitally worked closely with Producers, Developers, and other team members to ensure deadlines are completed efficiently and to the highest standards. Manages multiple events, utilizing available resources to ensure.
• Created, managed, and enforced analytics logging standards to ensure robust and consistent data is captured and displayed from client events. Participated in the development or requirements for implementing necessary.
• Designed and developed custom reports and product reports using SQL, leveraging database querying and manipulation skills to meet client-specific requirements and enhance operational insights.
• Established and nurtured strong working relationships with account stakeholders, encompassing both corporate and field users, to foster collaboration and enhance overall satisfaction and support levels.

Redmond, Washington, US

• Enhanced overall productivity by expertly serving as frontline technical resources for Microsoft customers and partners. Constantly provide exceptional service by utilizing strong knowledge of Azure cloud and On-Prem.
• Delivered support to premier, government, and professional customers through collecting relevant facts, investigating problems, checking logs/actions using internal troubleshooting tools, and key metrics for cloud.
• Responded promptly to user inquiries and issues related to Active Directory identity issues, through email, phone, or ticketing system. Resolved problems in a timely manner.

Fort Worth, TX, US

• Provides excellent phone technical support, providing attention to detail, timely resolutions, and professional communication.
• Assists company users in the adaptation of new systems and processes, such as agency phone deployments.
• Maintains operating system and software application installation via automation tools such as SCCM.
• Digitally maintains a library of documentation that reflects the complexity and diversity of the environment while enhancing the software support process.

Washington, DC, US

• Manages and monitors government computer standards for information security.
• Provides ongoing infrastructure support and participates in future planning of office infrastructure.
• Manages Active Directory environment for office wide user accounts and computers.
• Built documentation for office compliance procedures based on Government security standards.
• Reimages office computers following the Government standard process and approved windows 10 image.
• Runs powershell scripts, testing computer compliance standards for Government level security.

Mountain View, CA, US

• Virtually collaborated with engineering teams in other Google locations using Google hangouts, to develop and implement various solutions.
• Provided comprehensive technical support via email for a wide array of web-based applications to both Google Cloud Partners and customers.
• Managed customer accounts and user profiles using Salesforce CRM.
• Performed extensive software testing to promptly identify and report bugs and defects.

Richfield, OH, US

• Led cross-functional teams and guided the successful integration and implementation of multiple solutions and applications, leading all stages from design, to planning, execution, and closure.
• Led QA and UAT, ensuring implementations adhere to established scope and deliver planned enhancements.
• Virtually created detailed training modules and documentation for the application integration department, within Snap-on.
• Provided post-implementation phone remote technical support, diagnostic troubleshooting, and process management.

• Provided comprehensive remote support to healthcare organizations across the United States, testing, diagnosing and troubleshooting a wide range of both hardware and software issues.
• Planned, developed, and successfully implemented a new triage process, facilitating a more effective allocation of resources and maximizing productivity.

Troy, MI, US

• Maintained the network and server infrastructure provided troubleshooting and support and provided software/hardware recommendations to increase performance and enhance security.
• Led a company-wide HRIS implementation project, establishing road map, schedule, and timeline, and ensuring a seamless and on-time implementation.

Bachelor Of Science - Bs, Application And Database Development

Associate Of Arts And Sciences - Aas, Network Security Professional Degree

High School Diploma, General Studies