Sue Patrick Email & Phone Number

Jackson, MS, US

Part time position assisting with process development for events.

Currently studying Soil Biology and Soil Microscopy.I completed the Introduction to Ecosystem Restoration course developed by Ecosystem Restoration Communities in July 2024. It was a 100+ hours of studying to understanding the science and practice of ecology and ecosystem restoration in order to restore their soils and their wider ecosystems. I completed.

Remote

• Member of Aprimo User Support Team processing Tier levels 1, 2 and 3 tickets through Jira Service Management to support over 1200 users.
• Assisted users by determining issues and then providing solutions and guidance for a better future user experience.
• Collaborated with team to increase understanding of processes and improve user/support communication.
• Updated and created 25+ User documents using PowerPoint and Visio.
• Worked with developers on Scrum Team to troubleshoot and update workflows with minor errors.
• Worked with developers and stakeholders on major changes to workflows by providing relevant user experience and workflow requirements.

Gulfport. MS

• Managed the Re-grant and Reward programs with Partner Agencies throughout MS and AL.
• Cleaned up and maintained Oasis Insight CRM system and created reports increasing its usefulness as a management tool.
• Trained and liaised with Partner Agencies to keep them abreast of program developments and researched better ways to assist them reach clients.
• Tracked all program data through multiple software applications and consolidated information to be used by multiple departments within the organization for planning purposes.
• Grew programs from less than 10% to be consistently 20-25% of total applications per month.
• Scaled the Re-Grant program from an initial 6 partners in MS to 20+ partners in 2 states.

• Appointed ‘Super User’ for Deltek TrafficLIVE workflow management system.
• Participated in system immersion, including business process mapping, user account management, data migration from legacy systems, issue resolution and developing training materials.
• Collaborated in the integration of TrafficLIVE and SAP by providing weekly meetings to track and report financials.
• Strengthened and streamlined financial performance and reporting through an analysis of jobs and tasks utilizing TrafficLIVE software.
• Provided sales and revenue reports.
• Created weekly reports for capacity planning purposes.

San Francisco Bay Area

• Cleaned up and maintained existing database to increase its usefulness as a management tool.
• Data mining to better understand departmental demand and workflows.
• Liaised with legal department to understand purchase requirements and communicate them with creative and production teams.
• Provided overall status of active projects.
• Managed complex work streams and constantly evolving staff schedule for 7 person cross-functional team.
• Prepared and submitted billing ($5M+ annually) to Finance Manager.

Redwood City, CA

• Cleaned up Aprimo to increase its usefulness as a management tool.
• Data mining in Aprimo to better understand departmental demand and workflows.
• Gathered data from Aprimo for budget planning purposes.
• Applied, amended and created new workflows in Aprimo system.
• Set up new Clarizen system and created training/best practices documentation.
• Troubleshooting and issue resolution for Aprimo and Clarizen users.

San Francisco, CA

• Oversaw the development and delivery of University of Phoenix advertising and marketing initiatives, while maintaining their process and best practices. This included media types including digital, print, web, social.
• Managed all project documents including project scopes and schedules for creative development through delivery.
• Monthly planning sessions to track and report financials for annual operating plan.
• Facilitated effective processes, workflows and internal collaboration across all media disciplines, cross-channel teams and agencies.
• Technical skills; Office, Adobe Acrobat Professional, Google docs

Pleasanton, CA

• Verified client and technical specifications from creative implementation to final release.
• Set up jobs on internal servers and including all reference material.
• Input data into Filemaker Pro and ensured that all information is current.
• Developed in-house online proofing to reduce print costs and save time.
• Liaised with client traffic, prepress and print production staff, and all internal departments to ensure deadlines are met.
• Prepared and submitted billing to Invoice Admin.

Pleasanton, CA

• Verified information supplied from divisions and authored Ad Plans for Grand Opening and Re-Grand Opening stores.
• Input all data into Aprimo MRM system for intra- and inter-company use for creative, card marketing and print work.
• Ensured all aspects of advertising campaigns routed correctly.
• Proofread advertising materials (soft & hard copies and email campaign).
• Part of pilot program for Aprimo, responsible for liaising with Aprimo lead for workflow maintenance and improvement.
• Assisted in development of Aprimo training documentation.

Bsc. (Hons), Arboriculture And Amenity Forestry

Hnd, Amenity Horticulture

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