Sue Patrick Email & Phone Number

Jackson, Ms, Us

Part time position assisting with process development for events.

Currently studying Soil Biology and Soil Microscopy.I completed the Introduction to Ecosystem Restoration course developed by Ecosystem Restoration Communities in July 2024. It was a 100+ hours of studying to understanding the science and practice of ecology and ecosystem restoration in order to restore their soils and their wider ecosystems. I completed the Soil Advocate Training program developed by Kiss the Ground in November 2023. It was 100+ hours looking into soil form and function, regenerative and degenerative agriculture, soil health and human health, and soil and water.I graduated from the 12-week course Climate Change: Learning for Action course at Terra.do in September 2023. The course is an intensive 100+ hours climate education bootcamp with multiple assignments including an in-depth look into regenerative agricultural systems in the US and Nepal.I am currently volunteering with Climate Changemakers and MCJ Collective. I volunteered with The Green Web Foundation over the summer of 2023.Reading as much as possible, listening to podcasts, attending webinars and field days to increase my knowledge base and assist with my career development.

Remote

• Member of Aprimo User Support Team processing Tier levels 1, 2 and 3 tickets through Jira Service Management to support over 1200 users. • Assisted users by determining issues and then providing solutions and guidance for a better future user experience. • Collaborated with team to increase understanding of processes and improve user/support communication. • Updated and created 25+ User documents using PowerPoint and Visio. • Worked with developers on Scrum Team to troubleshoot and update workflows with minor errors. • Worked with developers and stakeholders on major changes to workflows by providing relevant user experience and workflow requirements. • Worked with Legal and Compliance management to ensure that reference documents were updated every month and any changes were reflected in workflows. • Assisted UAT team on Scrum Team with Sprint work including presentations and demos for multiple level stakeholders. • Technical skills: Aprimo, Jira, Skype, Teams, Adobe Acrobat Professional, PowerPoint, Visio, SharePoint

Gulfport. Ms

• Managed the Re-grant and Reward programs with Partner Agencies throughout MS and AL. • Cleaned up and maintained Oasis Insight CRM system and created reports increasing its usefulness as a management tool. • Trained and liaised with Partner Agencies to keep them abreast of program developments and researched better ways to assist them reach clients. • Tracked all program data through multiple software applications and consolidated information to be used by multiple departments within the organization for planning purposes. • Grew programs from less than 10% to be consistently 20-25% of total applications per month. • Scaled the Re-Grant program from an initial 6 partners in MS to 20+ partners in 2 states. • Developed and adapted resource documentation for multi-department use to ensure clear running of programs. • Technical skills: Oasis Insight, Asana, Slack, G-Suite, Wufoo, Zapier, Adobe Acrobat Professional

• Appointed ‘Super User’ for Deltek TrafficLIVE workflow management system. • Participated in system immersion, including business process mapping, user account management, data migration from legacy systems, issue resolution and developing training materials. • Collaborated in the integration of TrafficLIVE and SAP by providing weekly meetings to track and report financials. • Strengthened and streamlined financial performance and reporting through an analysis of jobs and tasks utilizing TrafficLIVE software. • Provided sales and revenue reports. • Created weekly reports for capacity planning purposes. • Created and maintained complex work streams and constantly evolving staff schedule for 15 person cross-functional team. • Member of the global support team for process improvement, troubleshooting and issue resolution for TrafficLIVE users. • Work with Senior Business & Operation Director to ensure: ◦ annual renewal and enrollment of health benefits were completed for all staff. ◦ ensure performance evaluations of west coast office were completed and submitted. ◦ assisted with staff recruitment including reviewing job descriptions, participating in interviews, collating feedback and conducting E-Verify checks. ◦ verification and sign off of timesheets for contractors, temporary and freelance staff. • Coordinated with outside vendors on maintenance and supplies. • All aspects of previous Project Manager position. • Technical skills; TrafficLIVE, SharePoint & Office, Keynote, Google docs, PowerPoint, Adobe Acrobat Professional

San Francisco Bay Area

• Cleaned up and maintained existing database to increase its usefulness as a management tool. • Data mining to better understand departmental demand and workflows. • Liaised with legal department to understand purchase requirements and communicate them with creative and production teams. • Provided overall status of active projects. • Managed complex work streams and constantly evolving staff schedule for 7 person cross-functional team. • Prepared and submitted billing ($5M+ annually) to Finance Manager. • File server reorganization and maintenance. • Organized and coordinated staff meetings. • Assisted in creation of PowerPoint presentations for use by Brand Strategy department. • Assist HR department with onboarding of temporary and freelance staff. • Technical skills; TrafficLIVE, Office, Keynote, Google docs, PowerPoint, Adobe Acrobat Professional, Basecamp

Redwood City, Ca

• Cleaned up Aprimo to increase its usefulness as a management tool. • Data mining in Aprimo to better understand departmental demand and workflows. • Gathered data from Aprimo for budget planning purposes. • Applied, amended and created new workflows in Aprimo system. • Set up new Clarizen system and created training/best practices documentation. • Troubleshooting and issue resolution for Aprimo and Clarizen users. • Organization of photoshoots for Shutterfly catalog and website. • Technical skills; Aprimo MRM, Clarizen, Office, Adobe Acrobat Professional, Google docs, DocuSign

San Francisco, Ca

• Oversaw the development and delivery of University of Phoenix advertising and marketing initiatives, while maintaining their process and best practices. This included media types including digital, print, web, social, e-mail, direct mail and OOH. • Managed all project documents including project scopes and schedules for creative development through delivery. • Monthly planning sessions to track and report financials for annual operating plan. • Facilitated effective processes, workflows and internal collaboration across all media disciplines, cross-channel teams and agencies. • Technical skills; Office, Adobe Acrobat Professional, Google docs

Pleasanton, Ca

• Verified client and technical specifications from creative implementation to final release. • Set up jobs on internal servers and including all reference material. • Input data into Filemaker Pro and ensured that all information is current. • Developed in-house online proofing to reduce print costs and save time. • Liaised with client traffic, prepress and print production staff, and all internal departments to ensure deadlines are met. • Prepared and submitted billing to Invoice Admin. • Cleaned up FileMaker Pro database ensuring that correct status applied to all jobs to increase its usefulness as a management tool. • Developed, wrote, updated and maintained SOP’s for all aspects of traffic position. • Worked with developers to improve Filemaker Pro database to increase efficiency and effectiveness. • Researched any issues that arose in the creative, production and release processes. Updated processes and communicated changes to staff to reduce mistakes. • Created tracking and reporting system for current work in progress. • Technical skills; Aprimo MRM, FileMaker Pro, Salesforce, Adobe Creative Suite, Office, Google docs, Basecamp

Pleasanton, Ca

• Verified information supplied from divisions and authored Ad Plans for Grand Opening and Re-Grand Opening stores. • Input all data into Aprimo MRM system for intra- and inter-company use for creative, card marketing and print work. • Ensured all aspects of advertising campaigns routed correctly. • Proofread advertising materials (soft & hard copies and email campaign). • Part of pilot program for Aprimo, responsible for liaising with Aprimo lead for workflow maintenance and improvement. • Assisted in development of Aprimo training documentation. • Designed a communication document for more efficient tracking of Lifestyle advertising components that saved time and reduced potential for costly errors • Technical skills; Aprimo MRM, Office, Adobe Acrobat Professional

Bsc. (Hons), Arboriculture And Amenity Forestry

Hnd, Amenity Horticulture

Climate Change: Learning For Action

An intensive 12-week course taught by world-class climate experts. Certificate demonstrates competency in sustainability, climate science.