Sukhpal Kaur Email and Phone Number

Provide resolution to the CIBC staff for the issues related to hardware and software products.Assisting users in an inbound calls environment for any queries related to PC setup, cabling, password reset for CIBC tools.Provide assistance with Citrix, VPN and other remote issues.Creating user accounts and password resets through Active Directory, creating and managing domain, upgrading software and handling User accounts.Support network related issues including connectivity, VPN, and Citrix.Support Microsoft Office, Outlook, and Office 365 for email related issues.Work in a Windows 7 and 10 OS environment.Review technical processes, confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Documenting issues and remediation steps taken in ServiceNow, and escalating issues to level 2 support as needed.Mapping network drives and printers.

Provide level 1 support to the users through phone calls, emails, and remotelyDiagnose and resolve technical problems encountered by customers in a timelymanner within first call resolutionTroubleshoot for internet related issuesSupport Microsoft Office, Outlook, and Office 365 for email related issuesCreating user accounts and password resets through Active DirectorySupport network related issues including connectivity, VPN, and CitrixWork in a Windows 7 and 10 OS environment