Sukhpal Kaur Email and Phone Number

•Provide front line technical assistance via phone, email or ticket system•Resolve network and routing problems•Monitor and pro-actively address issues that come up•Maintain backup systems ensuring all devices and nodes are backed up.•Provision hardware and build network links for new customers and upgrades to current customers•Maintain VOIP Network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateways.•Maintain documentation on network and other… Show more •Provide front line technical assistance via phone, email or ticket system•Resolve network and routing problems•Monitor and pro-actively address issues that come up•Maintain backup systems ensuring all devices and nodes are backed up.•Provision hardware and build network links for new customers and upgrades to current customers•Maintain VOIP Network, including Hosted PBX, Customer Premise Phone Systems, Phone Line Gateways.•Maintain documentation on network and other critical processes Show less

Documented conversations with customers to track requests, problems and solutions. Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.Kept customer and system account information accurate and current to support timely resolutions for all concerns.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Promptly responded to customer inquiries and resolved complaints to promote… Show more Documented conversations with customers to track requests, problems and solutions. Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.Kept customer and system account information accurate and current to support timely resolutions for all concerns.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.Promptly responded to customer inquiries and resolved complaints to promote loyalty.De-escalated customer issues with proven conflict mediation and problem-solving abilities. Assessed customer account information to determine current issues and potential solutions.Processed customer account changes using proprietary software.Delivered customer support to high call load each shift.Process payments,Prescription refills,Prescription order status and Verify insurance coverage.Education and ensure timely delivery to those patients reaching out.Ranked in top level for customer satisfaction among team members Show less

Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new… Show more Troubleshooting technical issues.Diagnosing and repairing faults.Resolving network issues.Installing and configuring hardware and software.Speaking to customers to quickly get to the root of their problem.Providing timely and accurate customer feedback.Talking customers through a series of actions to resolve a problem.Following up with clients to ensure the problem is resolved.Replacing or repairing the necessary parts.Supporting the roll-out of new applications.Providing support in the form of procedural documentation.Managing multiple cases at one time.Testing and evaluating new technologies.Conducting electrical safety checks on equipment. Show less

Secuity guard at an apartment building involved monitoring the property, controlling access, enforcing rules and regulations, responding to emergencies, communicating with residents, completing reports, and coordinating with law enforcement. My role is essential to maintaining a safe and secure environment for residents and visitors alike. I also maintain accurate records and complete reports of any incidents or security issues that occur on the property.

Cashier at a gas station involved operating cash registers, handling payments, answering customer inquiries, stocking shelves, maintaining cleanliness, monitoring inventory, and reporting any issues to management. My role is essential to providing customers with a positive experience at the gas station and ensuring that all operations run smoothly. I also need to keep track of inventory levels, including gas levels in the tanks, and notify management when supplies need to be… Show more Cashier at a gas station involved operating cash registers, handling payments, answering customer inquiries, stocking shelves, maintaining cleanliness, monitoring inventory, and reporting any issues to management. My role is essential to providing customers with a positive experience at the gas station and ensuring that all operations run smoothly. I also need to keep track of inventory levels, including gas levels in the tanks, and notify management when supplies need to be reordered. I also ensure that the gas station and convenience store areas are kept clean and tidy, including sweeping floors, cleaning restrooms, and disposing of trash. Show less