-Demonstrated expertise with master data management and data quality tools through configuration and development of client systems-Delivered key knowledge transfer documentation for clients such a solution designs, configuration guides, and data governance best practices-Provided project support to clients through bug fixes, unit testing, and trainings-Organized and led discussions and work sessions surrounding client solution components

-Conducted phone calls with customers in order to solve tech related problem and answer general questions-Generated tickets in order to channel specific problems to the appropriate involved parties-Communicated with a team of experts to create solutions to technological issues posed over the phone or via email-Trained fellow OIT Service Desk student employees in OIT processes-Contributed to documentation pertaining to changing OIT processes due to COVID-19 pandemic moving work… Show more -Conducted phone calls with customers in order to solve tech related problem and answer general questions-Generated tickets in order to channel specific problems to the appropriate involved parties-Communicated with a team of experts to create solutions to technological issues posed over the phone or via email-Trained fellow OIT Service Desk student employees in OIT processes-Contributed to documentation pertaining to changing OIT processes due to COVID-19 pandemic moving work to a virtual setting Show less