• Assisted Employees with PC and Application issues. (7 plants and 350 pc’s companywide)• Assisted with the companies migration from Lotus Notes to Microsoft Outlook• Reset passwords and unlocked employee accounts in SAP, Lotus Notes, Outlook, Intranet, and Active Directory• Created a Network folders for each user so all work is backed up on the server.• Installed, repaired and set up employees with local and network printers and print server• Installed, repaired switches and network lines• Hardware and Software maintenance• Created and kept up with IT inventory Data (Computers, Printers, Monitors)• PC Administrator for all employees(set up domain and local accounts, Limited employee rights to local machine capabilities) (Network Folder Permissions)(Est.400 users)• Network security(Checked computers for non-work related downloads, visited web sites, and any data on the machine not approved by company Via Fortiguard and McAfee)• Created and monitored domain accounts, groups, Permissions, workstations, and VPN access via Active Directory• Monitored system function via Cacti• Imaged machines via RIS server, Windows XP Pro• Managed network mapped drives and folders within.• Assigned proper permission to network folders, who can access and whether read or write permissions or both are given.• Restored files and Folders via Tivoli storage Manager• Ran and updated the McAfee Server, Forced updates to domain pc’s • Monitoring the Network for virus, spyware, and Trojans via McAfee Admin Console.• Taught and instructed multiple Tech’s on how to do the job!

Home Networking, Custom PC Builds, General repair, Upgrades, File restore and back-up and some Web Designnorthscustompc@live.com(601) 604-0340www.northscustompc.com

-Assisted customers with connecting devices to the internet-Assisted customers in resolving issues when computer, modem and router will not connect to the internet-Taught customers how to access and use e-mail accounts with internet providers and Microsoft Outlook-Assisted customers with new equipment options related tocost and customer needs-Had to inform customers of outages and dispatch field techs to areas of distress-Completed 8 week training course on Convergys and Comcast equipment, systems, and protocols.

-Had to determine whether customers cell phone, PDA, or computer was malfunctioning or user error-Taught customers and customer service representatives how to use cell devices and computers-Had to pinpoint location of cellular devices for customers and law enforcement-Repaired all issues with voicemail platforms for domestic and international customers-Had to inform customers on tower and signal strength in any area within United States-Completed Cingular wireless CSR training-Completed twelve week Training on Cingular Wireless Technical Support systems, and equipment-Assisted in the Merge with AT&T -Completed 12 week course on AT&T systems and equipment.